Aldrin Kenneth
Director Business Development
Dubai,DU
Summary
Commercial and Business Development Leader with 20+ years’ experience in aviation, travel, retail and SaaS industries across the GCC, CIS, Thailand, and Indo-China. Former Country Manager with P&L ownership of USD 300M, delivering route expansion, revenue growth, and strategic partnerships. Expertise in CX, EX, VoC solutions, SaaS growth, and corporate/government/tourism collaborations. Recognized for driving sustainable growth, market positioning, and customer-centric strategies.
Overview
31
31
years of professional experience
Work History
Director – Business Development & Partnerships (MEA)
QuestionPro
12.2024 - Current
- Own sales cycle and USD 5Million annual revenue target across enterprise, government, and public sector clients.
- Develop go-to-market strategies for CX, VoC, EX, and Research SaaS solutions.
- Build partnerships with consultants, tech firms, and government entities to expand market reach.
- Manage C-level client relationships, aligning business needs with platform capabilities.
- Represent company at conferences, webinars, and customer events across MEA.
Director of Sales – Middle East & Africa
SurveySparrow
01.2022 - 11.2024
- Spearheaded market entry for CX/EX/VoC products, driving 200% YoY revenue growth.
- Built and led a sales team, improving customer retention by 100%.
- Expanded partner ecosystem contributing to 60% increase in partner-generated revenue.
Growth Advisor – Startups
Inker Robotics, Quick-Pick, TravStack
05.2018 - 12.2021
- Directed new market entry and growth strategies, delivering 400% revenue increase across MEA.
- Secured funding and strategic partnerships, expanding product reach into new markets.
UAE Manager
Jazeera Airways
03.2017 - 03.2018
- Full P&L accountability for passenger and cargo operations.
- Expanded corporate and government partnerships, boosting regional market share.
- Launched Holidays Department to strengthen B2B2C distribution channels.
Jet Airways Country Manager – Thailand & Indo-China
Jet Airways
10.2016 - 02.2017
- Managed P&L for multi-country operations.
- Drove commercial growth through Travel agents, corporate, government and tourism partnerships.
- Oversaw sales, marketing, and operations, ensuring profitable route performance.
Area Manager – Dubai, Sharjah & Northern Emirates
Jet Airways
01.2014 - 09.2016
- Led sales, marketing, and operations with full P&L ownership.
- Single point of contact managing Jet Airways–Etihad Airways equity partnership.
Sales Manager
Jet Airways
07.2008 - 12.2013
- Achieved revenue targets across retail, corporate, SME, and travel trade segments.
- Negotiated and managed commercial contracts.
Key Accounts Manager / Business Development Executive
Air Arabia
04.2006 - 07.2008
- Supported new market entries and route launches in GCC & CIS.
- Managed key sales accounts, meeting passenger and revenue targets.
Sales Officer
Cathay Pacific Airways (GSA)
08.2001 - 03.2006
- Delivered revenue growth via corporate and SME travel segments.
Corporate Sales Manager
Tiffany & Co.
01.1997 - 01.2001
Revenue Management Executive
KLM Royal Dutch Airlines
01.1995 - 01.1997
- Managed inventory and no-show control.
- Prepared pricing and seasonality charts for corporate and leisure fares.
Education
MBA - Marketing
Swiss Business School
01.2016
Bachelor of Commerce - undefined
Bangalore University
01.1996
Skills
- P&L Management (USD 300M)
- Commercial Strategy & Revenue Growth
- Business Development & Partnerships
- Aviation & Travel Industry Leadership
- Customer Experience (CX) & Employee Experience (EX)
- Research & Voice of Customer (VoC)
- SaaS Sales & Go-to-Market Execution
- Corporate, Government & Tourism Authority Partnerships
- Distribution Channels: B2B, B2C, OTA, Corporate Sales
- Team Leadership & Regional Market Development
- MS Office (Advanced)
- HubSpot
- Slack
Languages
English
Hindi
Tamil
Malayalam
Kannada
Timeline
Director – Business Development & Partnerships (MEA)
QuestionPro
12.2024 - Current
Director of Sales – Middle East & Africa
SurveySparrow
01.2022 - 11.2024
Growth Advisor – Startups
Inker Robotics, Quick-Pick, TravStack
05.2018 - 12.2021
UAE Manager
Jazeera Airways
03.2017 - 03.2018
Jet Airways Country Manager – Thailand & Indo-China
Jet Airways
10.2016 - 02.2017
Area Manager – Dubai, Sharjah & Northern Emirates
Jet Airways
01.2014 - 09.2016
Sales Manager
Jet Airways
07.2008 - 12.2013
Key Accounts Manager / Business Development Executive
Air Arabia
04.2006 - 07.2008
Sales Officer
Cathay Pacific Airways (GSA)
08.2001 - 03.2006
Corporate Sales Manager
Tiffany & Co.
01.1997 - 01.2001
Revenue Management Executive
KLM Royal Dutch Airlines
01.1995 - 01.1997
Bachelor of Commerce - undefined
Bangalore University
MBA - Marketing
Swiss Business School
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