Aleena Aamir
Dubai
Summary
Experienced professional seeking full-time position to utilize strong interpersonal skills, effective time management abilities, and problem-solving expertise in a challenging environment.
Overview
2
2
years of professional experience
Work History
Student Coordinator/Tele-sales
Riva institute of Aesthetics
07.2024 - Current
- Manage incoming and outgoing customer calls to provide product information, address inquiries, and resolve issues
- Maintain a high level of customer satisfaction by delivering a professional and friendly service
- Create and update student profiles accurately in the system
- Ensure all data entered is current and accurate
- Efficiently use Skooly and Double Tick for managing and tracking customer interactions, student profiles, and other related tasks
- Perform data entry tasks in Microsoft Excel, ensuring accuracy and timely updates of records and reports
- Greet customers warmly and manage their inquiries effectively
- Provide guidance and support throughout their interaction with the company
- Handle the collection of payments from customers, ensuring accurate recording and processing of transactions.
Customer Service/Cashier
TECHNOTASK
06.2022 - 02.2024
- Handle the receiving, sorting, and shipping of parcels for Amazon, Ajio, and Flipkart customers. Provide assistance to customers regarding shipping inquiries, parcel tracking, and returns.
- Process payments, refunds, and exchanges accurately using the office’s POS (Point of Sale) system.
- Maintain up-to-date records of incoming and outgoing parcels, ensuring correct shipment details.
- Address customer issues, provide information on parcel status, and resolve complaints professionally.
- Work closely with courier services to ensure timely delivery and accurate tracking of shipments.
- Maintain and update shipping logs and transaction records for accurate reporting.
- Ensure compliance with company policies and shipping standards for handling parcels.
Education
Bachelor - Psychology
Jagran Lakecity University
BHOPAL06.2024
HighSchool -
St Joseph's Convent School
06.2021
Skills
- Microsoft Office
- Communication
- Adaptability
- Problem Solving
- Attention to detail
- Initiative-taking
- Cash Handling
Languages
English
Urdu
Hindi
Timeline
Student Coordinator/Tele-sales
Riva institute of Aesthetics
07.2024 - Current
Customer Service/Cashier
TECHNOTASK
06.2022 - 02.2024
Bachelor - Psychology
Jagran Lakecity University
HighSchool -
St Joseph's Convent School
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