ALEENA JACOB
Residing at Al Majas, Sharja
Summary
Experienced Senior HR Executive with 4 years in global HR operations, specializing in payroll, onboarding, offboarding, compliance, and HRIS management. Proficient in SAP, Resource Link, Cognos, and other HR tech, with expertise across the UK, Europe, Africa, the USA, and APAC. Holds an MBA in Finance & HR and a B.Com in Finance & Taxation, with certifications in Tally, Microsoft Office, and Digital Transformation. Recognized for leadership, process optimization, and strategic HR practices, with a passion for leveraging technology to enhance organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Support Engineer
Mariapps Marine Solutions
02.2025 - 10.2025
- Created and maintained detailed documentation of technical procedures, user guides, and troubleshooting steps to enhance knowledge sharing.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Managed critical incidents to minimize downtime and business impact.
- Developed and maintained comprehensive support documentation, enabling faster issue resolution.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
- Enhanced system performance for clients through proactive monitoring and troubleshooting of technical issues.
Senior HR Executive
Adzyn Digital
03.2024 - 01.2025
- Develop and implement standards and procedures for managing employee inquiries, transactions, and HR programs.
- Coordinate HR services with HRIS teams, program managers, and technology specialists.
- Oversee scheduling, planning, and daily operations to ensure smooth workflow.
- Handle escalated or complex HR tasks while providing guidance and support to team members.
- Ensure consistency in execution and enforce adherence to established HR policies.
- Assist the team by handling calls and responding to user queries as needed.
- Manage and oversee HR accounts and related processes.
- Monitored employee performance, delivering feedback and coaching to improve skills sets.
Talent Optimization & HR Executive- HR Offboarding Team
Wipro Limited
04.2022 - 03.2024
- Processed final settlements for onsite employees in UK, Europe, Africa, USA, and APAC regions.
- Collaborated with HR, Benefits, Payroll, and Admin teams to ensure timely and accurate settlements.
- Verified employee profiles and confirmed asset clearance before departure.
- Ensured accurate settlements for senior-level employees.
- Lead training sessions and provided ongoing support for team proficiency.
H.R Associate
Raj Office Solutions (On WIPRO Contract)
04.2021 - 03.2022
- Initiated offer letters for offshore candidates.
- Assisted in BGV initiation checks for offshore employees.
Research Analyst & Data Analyst
HMA Technologies
01.2021 - 03.2021
- Collected and interpreted data for specific states, verifying client addresses in the UK and USA.
- Analyzed results using MLS software and processed data into corresponding bank forms.
Programmes Executive Officer and MIS Executive
Higher Education Department, Govt.of Kerala
08.2019 - 09.2020
- Understanding project lifecycle, planning, execution, and closure.
- Handling project documentation, reporting, and stakeholder coordination.
Education
Master of Business Administration - Finance and H.R
Macfast College
ThiruvallaBachelor of Commerce - Finance & Taxation
Bishop Moore College
MavelikaraSkills
- Payroll
- Onboarding
- Offboarding
- Compliance
- HRIS management
- SAP
- Resource Link
- Cognos
- HR tech
- Leadership
- Process optimization
- Strategic HR practices
- Digital Transformation
- Microsoft Office
- Tally
- Administration
Certification
- Participated in the National Conference on Digital Transformation in India.
- Completed a workshop at Hedge School of Applied Economics, Kochi.
- Earned a Certification in Computerized Accounting using Tally.
- Achieved 'A' Grade in the Microsoft Office Program.
Accomplishments
- Secured First in the International IT Competition on 'IT Champion _2013'.
- Handled client interactions (UK, USA) and resolved employee queries related to PF withdrawal, tax forms, pay slips.
Languages
English (Fluent)
Proficient
C2
Hindi
Intermediate
B1
Tamil
Intermediate
B1
Malayalam
Proficient
C2
References
- Meenal Dixit, Wipro Limited, 9108978822
- Upendra Raj, Office Solutions, 8150908106
Websites, Portfolios and Profiles
https://in.linkedin.com/in/aleena-jacob-4983631bb
Timeline
Support Engineer
Mariapps Marine Solutions
02.2025 - 10.2025
Senior HR Executive
Adzyn Digital
03.2024 - 01.2025
Talent Optimization & HR Executive- HR Offboarding Team
Wipro Limited
04.2022 - 03.2024
H.R Associate
Raj Office Solutions (On WIPRO Contract)
04.2021 - 03.2022
Research Analyst & Data Analyst
HMA Technologies
01.2021 - 03.2021
Programmes Executive Officer and MIS Executive
Higher Education Department, Govt.of Kerala
08.2019 - 09.2020
Master of Business Administration - Finance and H.R
Macfast College
Bachelor of Commerce - Finance & Taxation
Bishop Moore College