ALEENA NAZ
Dubai
Summary
Highly organized and results-driven E-commerce Coordinator with extensive experience in managing online sales operations and streamlining business processes. Proficient in coordinating cross-functional teams.
Overview
6
6
years of professional experience
Work History
Ecommerce Coordinator
Restofair RAK
02.2023 - Current
- Oversee day-to-day operations of e-commerce platforms, ensuring seamless product listings, order processing, and timely fulfillment
- Monitor and analyze e-commerce performance metrics, identifying trends, opportunities, and areas for improvement
- Collaborate with marketing teams to implement promotional strategies and update product content, ensuring accuracy and consistency across all platforms
- Provide exceptional customer support, resolving issues related to orders, returns, and exchanges promptly
- Coordinate logistics and shipping, optimizing delivery times and reducing operational costs
- Manage data entry, including product details, prices, and descriptions, ensuring all information is accurate and up-to-date
- Implement and improve operational workflows, reducing inefficiencies and enhancing overall team productivity
- Assist in the development and execution of strategies to improve customer experience and increase conversion rates
- Ensure compliance with company policies, regulations, and quality standards throughout all e-commerce operations
Sales Coordinator
MHE EQUIPMENT & PARTS FZE-GENERAL TRADING
12.2022 - 01.2023
- Manages employees' daily operations and performance
- Generates reports regarding the status of sales
- Maintains files systems and database of sales records
- Preparing estimates and Budgets
- Executing sales orders and handling customers
- Customer analysis and development
- Coordinating with purchase department and administration department
- Negotiating with vendors and making purchases
SOCIAL MEDIA ANALYST
INNOVATION SOFTWARE SOLUTION
03.2021 - 02.2022
- Assist in the creation of content calendars, ensuring timely and relevant posts that align with overall marketing goals
- Evaluate audience demographics and behavior to optimize content targeting and engagement
NLE (NON-LINEAR EDITOR)
ROYAL & CAPITAL NEWS
11.2019 - 01.2021
- Edit and assemble raw footage into compelling, high-quality video content for the channel, ensuring it aligns with the brand’s tone and objectives
- Collaborate closely with content creators, producers, and directors to understand project goals, audience preferences, and editorial guidelines
JUNIOR VIDEO EDITOR (INTERN)
HUM NEWS BROADCASTING
05.2019 - 10.2019
- Assist in editing raw footage into polished video content for various platforms, ensuring high-quality visual and audio output
- Work closely with senior video editors to learn and apply video editing techniques, software tools, and best practices
Education
BS - Media & Communications
International Islamic University
ISLAMABAD01.2021
Skills
- Analytical Problem Solving
- Problem Solving
- Time Management
- Conflict Resolution
- Decision Making
- Communication
- Teamwork
- Adaptability
- Digital Skills (Canva ,FCP & Adobe premier (Video editor),Adobe Photoshop)
- CRM (Divalto, Zoho)
- E-commerce Platforms (Shopify, WooCommerce, Presta)
- Microsoft Office
- Google (Google Docs, Google Sheets, Google Drive)
Languages
English
Urdu
Hindi
Punjabi
Timeline
Ecommerce Coordinator
Restofair RAK
02.2023 - Current
Sales Coordinator
MHE EQUIPMENT & PARTS FZE-GENERAL TRADING
12.2022 - 01.2023
SOCIAL MEDIA ANALYST
INNOVATION SOFTWARE SOLUTION
03.2021 - 02.2022
NLE (NON-LINEAR EDITOR)
ROYAL & CAPITAL NEWS
11.2019 - 01.2021
JUNIOR VIDEO EDITOR (INTERN)
HUM NEWS BROADCASTING
05.2019 - 10.2019
BS - Media & Communications
International Islamic University
Similar Profiles
ANAS SIDHIKANAS SIDHIK
Office Supervisor at Restofair RakOffice Supervisor at Restofair Rak
Rasel Md. HabibullahRasel Md. Habibullah
Sales Manager - Exports at RAK Ceramics PJSCSales Manager - Exports at RAK Ceramics PJSC
Taylor MowenTaylor Mowen
Customer Service Representative/Parts Specialist at Byk-Rak/Midwest BusCustomer Service Representative/Parts Specialist at Byk-Rak/Midwest Bus