Aleesha Dickson

Receptionist Duties

• Front Desk & Client Interaction.
• Greet parents, children, and visitors warmly.
• Manage phone calls, WhatsApp, and email inquiries.
• Book and confirm therapy appointments.
• Maintain the therapist–client schedule and session calendar.
• Guide new clients through registration and intake forms.

Client Records & Communication

• Maintain up-to-date client files (digital & paper).
• Handle therapy progress reports distribution to parents.
• Send reminders for appointments and follow-ups.

Office Coordination

• Coordinate with therapists for schedule changes or urgent needs.
• Maintain cleanliness and presentation of the reception and waiting area.
• Track office and therapy materials (toys, tools, stationery, cleaning supplies) and request replenishment.

Accounts Duties

• Cash & Payment Handling.
• Collect session fees and issue receipts.
• Maintain petty cash records (expenses & replenishments).
• Deposit cash to the bank.

Billing and Invoicing

• Prepare monthly invoices for therapy packages or school contracts.
• Track outstanding payments and follow up with parents.
• Record all financial transactions in Excel or accounting software.

Reports & Documentation

• Prepare daily/weekly cash reports for management.
• Assist in payroll preparation by tracking therapist hours.
• Maintain receipts, expense vouchers, and other supporting documents for auditing.

Operations & Procurement Specialist

• Prepared and sent detailed quotations to clients, ensuring accuracy based on their inquiries.
• Negotiated pricing and terms with suppliers and vendors to secure favorable agreements.
• Ensured timely follow-up with clients on quotation approvals to maintain strong relationships.
• Managed purchase orders and tracked delivery timelines to ensure seamless operations.
• Monitored inventory levels, ensuring timely stock replenishment and availability.

Accounts & Administrative Coordinator

• Processed invoices, monitored payments, and assisted with basic accounting tasks.
• Managed accounts payable and receivable data, ensuring accuracy and timeliness.
• Maintained accurate filing systems and performed data entry for all records.
• Supervised store operations, ensuring efficient workflows and adherence to procedures.

Team Trainer & Workflow Supervisor

• Conducted training sessions for laborers and new colleagues on office procedures, store operations, and inventory management.
• Demonstrated a strong professional attitude and job knowledge to improve team efficiency.
• Monitored and optimized workflows to enhance productivity across departments.

School Administrator

• Coordinated all administrative processes to ensure efficient school operations.
• Handled scheduling, record-keeping, and reporting to maintain compliance and accuracy.
• Resolved conflicts and addressed issues as they arose to support a harmonious environment.
• Communicated effectively with parents, regulatory bodies, and the public to foster positive relationships.
• Contributed to the creation and development of the school curriculum.
• Supported faculty through training, professional development, and goal-setting initiatives.
• Utilized online communication tools, spreadsheets, word processors, and other automated systems to complete administrative tasks efficiently.