ALEESHA TOM

• Managed, trained, and developed front office staff to consistently exceed individual performance KPIs.
• Responsible for handling all day-to-day accounting transactions.
• Verifying client Invoicing and monitoring of Receivables/Payable
• Reduced customer wait times through optimized checkout processes.
• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
• Managing the cashiers and tracing the daily cash reports
• Supported continuous improvement initiatives, collecting customer feedback to inform future business processes.
• Guaranteed quality CRM data, performing and updating customer database
• Posting and balancing daily cash transactions, preparing journal entries, filing of records, and general account reconciliation.

• Performed office duties, including answering multi-line phones, greeting patients, filing, sorting and handling incoming and outgoing mail.
• Maintained consistent positive feedback from clients for service delivery.
• Provided technical, operational, clerical, and customer service support for Volta's.
• Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
• Ensured quality and accuracy in database management and digital file storage.
• Worked collaboratively with teammates to ensure smooth office functioning.
• Streamlined operations, resulting in increased office productivity.

Supported executive leadership and office staff by managing operational workflow.

• Gathered data to create Excel spreadsheets for budget and inventory management.
• Maintained detailed administration and office procedures to improve accuracy and efficiency.