Alejandro Mendez
Summary
Results-oriented Mechanical Engineering professional with 14 years of experience in the rotating equipment manufacturing industry. Skilled in managing a high-performing team of engineers, technicians and support staff, fostering a collaborative work environment for enhanced productivity. Proven expertise in driving operational efficiency, optimizing processes, and exceeding customer expectations in complex projects. Skilled in stakeholder and customer relationship management, I prioritize exceptional service and customer satisfaction. Possessing a deep understanding of rotating equipment and a solid background in project management, my problem-solving abilities have consistently enhanced customer satisfaction. Committed to achieving company strategic objectives, I am dedicated to driving growth and profitability. Seeking a new opportunity to leverage my skills in a dynamic and challenging environment, making a significant impact on organizational success.
Overview
16
16
years of professional experience
Work History
Operations Manager
Howden Middle East FZCO
12.2019 - Current
- Managed the day-to-day functions of the Service Department including Field Service and Workshop & Repair, ensuring departmental activities are executed according company's required quality standards and compliance with the applicable company's EHS safety policies and regulations.
- Took complete ownership of the aftermarket service and repair business in the Middle East region, ensuring its successful operation and growth.
- Ensured company's strategic targets are achieved in order to meet or exceed agreed annual budgets and forecasts, project margins and profitability.
- Contributed to the company's strategic growth by collaborating with Regional Sales Managers to draft and negotiate Long-Term Service Agreements.
- Delivered profitable growth by contributing to business development, resource optimization and further team development.
- Developed budgets and forecasts as well as tracked and maintained department objectives and KPIs.
- Achieved high employee engagement by open, direct and transparent communication and management practices, fostering a collaborative work environment.
- Managed departmental training, staffing, and competency requirements, ensuring continuous development and performance standards.
- Established and maintained close relationships with clients to maintain customer satisfaction while supporting Regional Sales Manager in securing new orders/business and targeting new customers.
- Led hiring, onboarding and training of new department hires to fulfill business requirements.
- Developed and maintained close working relationships with applicable company Business Units peers therefore securing the right level of support for all installed base across the Middle East region.
- Assured departmental commercial self-sufficiency by developing department to issue service and repair CRM commercial offers to customers.
Reliability & Maintenance Management Engineer
Howden Middle East FZCO
09.2017 - 12.2019
- Delivered specialized technical support and expertise to external customers (including end users and plant owners) as well as internal teams, such as Field Service Engineers, Regional Sales Managers, and Sales Support teams enhancing customer relation and boosting sales efforts.
- Provided entry-level training for end users, plant owners, and company personnel, focusing on maintenance and inspection procedures related to the company's installed base.
- Conducted on-site trouble shootings, performed fact-finding and delivered diagnosis during equipment's emergency breakdowns or long-term reliability issues for customers in Middle East, South Asia, and Asia Pacific region.
- Developed and managed a comprehensive database containing key technical documentation and reliability records for customer's equipment, facilitating efficient tracking of maintenance histories and enabling timely responses to customer queries.
Senior Field Service Engineer
Howden Middle East FZCO
09.2009 - 09.2017
- Functioned as a Field Service Engineer, handling diverse field service tasks such as installation, pre-commissioning, commissioning, and comprehensive maintenance (overhauls) of heavy-duty reciprocating compressors and screw compressors along with their auxiliary, adhering to industry-leading quality and safety standards as well as customer requirements.
- Responsible for site activities on locations within all countries in the Middle East region as well as in projects located in France, Serbia, East Europe, Australia, Brazil and Peru.
- Drafted comprehensive technical reports containing inspection's findings and issuing recommendations for improving equipment's overall reliability and availability.
- Served as a vital link between field site operations and the company's engineering department, ensuring seamless communication by gathering and presenting pertinent information as needed.
- Developed detailed scopes of work, customized schedules, and adjusted timelines and activities based on real-time site conditions and resource availability.
- Accumulated and refined extensive technical expertise in rotating equipment and auxiliary systems, while also developing a fundamental understanding of equipment instrumentation, monitoring, and safeguarding systems.
Computerized Maintenance Management Supervisor
Global Closure Systems (Astra Plastique)
02.2009 - 07.2009
- Developed automated tools with programmed macros in MS Excel to extract, format, and interpret Maintenance Department KPIs. Imported data directly from the Computerized Maintenance Management System (CMMS) databases for efficient analysis and presentation
- Created and structured the preventive maintenance procedures for the molding department in the CMMS.
- Created and maintained weekly CMMS reports for senior management.
- Conducted comprehensive training sessions for technicians across maintenance divisions and other stakeholders, including maintenance supervisors and management, on operating the CMMS software effectively
- Developed detailed standard operating procedures outlining the processes for creating or modifying maintenance tasks, work orders, and intervention reports.
Assistant Research Engineer, Internship B.Sc. M.E.
ASSIST Énergie Et Environnement S.A.R.L.
09.2007 - 01.2008
- Conducted an economic and technical feasibility study for the reconversion and energy diversification of heating installations in a cluster of public buildings in the town of Piney, North East France.
- Carried out a study focused on reducing and optimizing energy consumption for a cluster of public buildings in the town of Stiring-Wendel, North East France.
- Set timelines and coordinated deliverables for several R&D projects.
Education
Master of Science - Mechanical And Production Engineering
École Nationale D'Ingénieurs De Metz (ENIM)
Metz, Moselle, France06.2009
Skills
- Customer Service
- Organizational Management
- Performance Reporting and Monitoring
- Team Building and Leadership
- P&L Management
- Customer Retention
- Stakeholder Relations
- Fluent in English, French and Spanish
- MS Office Suite
- CRM Software
- Power BI
Hobbies
- Hiking, camping and other outdoor activities.
- Indoor & outdoor rock climbing.
- SCUBA diving.
- Cinema, fiction and non-fiction novels.
- Reading and staying up to date about general and current world affairs.
Timeline
Operations Manager
Howden Middle East FZCO
12.2019 - Current
Reliability & Maintenance Management Engineer
Howden Middle East FZCO
09.2017 - 12.2019
Senior Field Service Engineer
Howden Middle East FZCO
09.2009 - 09.2017
Computerized Maintenance Management Supervisor
Global Closure Systems (Astra Plastique)
02.2009 - 07.2009
Assistant Research Engineer, Internship B.Sc. M.E.
ASSIST Énergie Et Environnement S.A.R.L.
09.2007 - 01.2008
Master of Science - Mechanical And Production Engineering
École Nationale D'Ingénieurs De Metz (ENIM)
Similar Profiles
ANURAG BHASKARANURAG BHASKAR
Trading operator at Rubis Middle East Supply FZCOTrading operator at Rubis Middle East Supply FZCO
KRISHNAPRIYA CSKRISHNAPRIYA CS
Account assistant at NFC Middle East FZCOAccount assistant at NFC Middle East FZCO
Ahsan JameelAhsan Jameel
Business Controller at Apical Middle East FZCOBusiness Controller at Apical Middle East FZCO
PRADEEP THILAGERPRADEEP THILAGER
Operations Manager at DASHFIX Hospitality ServicesOperations Manager at DASHFIX Hospitality Services
OCTIVIA STRINGEROCTIVIA STRINGER
Operations Manager at Allied Universal SecurityOperations Manager at Allied Universal Security