Alejandro Toledo
Dubai,UAE
Summary
Dynamic and results-driven Assistant Manager with over 14 years of experience in the fitness and wellness industry, including 10 years in ultra luxury hospitality and the past 3 years leading a team of 35 at a wellbeing longevity clinic in Dubai. Passionate about fitness, wellness, and health, committed to improving the quality of life for every individual in my path. Known for being proactive, a born leader, and consistently striving for excellence, I thrive in environments that prioritize growth and innovation. Seeking a management position that allows me to leverage my expertise, leadership skills, and passion for wellbeing to drive organizational success and foster the continued growth of my team.
Overview
8
8
years of professional experience
Work History
Asssistant Manager
Longevity Hub by Clinique la Prairie
Dubai, United Arab Emirates
10.2023 - Current
- Coordinated with management on operational issues providing solutions for better efficiency.
- Oversee and manage portfolio of 10 customer memberships, ensuring personalized service, maintaining strong relationships, addressing member inquiries, and driving customer satisfaction and retention through tailored experiences and support.
- Coordinating daily operations of team of 34 professionals in the wellness clinic, ensuring seamless service delivery, optimizing workflow, and fostering a collaborative environment to enhance client satisfaction and operational efficiency.
- Conducting Longevity Assessment for guests and members helping them understand Aging Markers through various technologies powered by AI and guiding them into improving their daily habits to achieve a longer and healthier life.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Supervising and mentoring spa staff, ensuring they are well-trained, motivated, and consistently providing exceptional service. Organizing regular training sessions to maintain high standards and stay updated on wellness trends.
- Actively participating in workshops and panels to strengthen our positioning as leaders in the wellness sector, staying ahead of industry trends, and contributing to thought leadership in the field.
- Building relationships with external wellness providers, suppliers, and other stakeholders to enhance the clinic's offerings and visibility in the industry.
- Collecting and analyzing client feedback, resolving complaints or issues promptly, and continuously working on improving service quality and customer satisfaction.
- Working in collaboration with the hotel team to elevate the guest experience by integrating wellness offerings, ensuring seamless coordination between the wellness department and hotel services to create a holistic, high-quality guest journey.
- Selected by CLP Montreux as the key spokesperson for special events, representing the organization at high-profile functions and serving as the face of the brand. In this role, I communicated the company’s values and offerings, fostering strong relationships with stakeholders, and enhancing the organization’s public image and event presence.
Team Leader Fitness
Burj Al Arab
Dubai, United Arab Emirates
08.2022 - 10.2023
- Assisted members in reaching personal fitness goals by providing one-to-one training sessions.
- Enabled a more active lifestyle for clients through engaging aerobic classes.
- Facilitated injury prevention via instruction on safe exercise practices.
- Promoted healthier lifestyles with advice on nutrition, weight control and lifestyle issues.
- Conducted regular equipment checks ensuring all was in proper working order, increasing overall safety standards in the gym area.
- Conducted thorough fitness assessments to monitor progress.
- Streamlined facility booking processes to improve user experience.
- Managed team rosters whilst ensuring fairness in play times.
- Supervised gym facilities for optimal member satisfaction.
- Administered first aid, reporting incidents and near misses when required.
Manager and Head Coach
Indoor Mx Training Center
Guadalajara, Mexico
10.2020 - 06.2022
- Supervised personal trainers whilst ensuring adherence to industry best practices.
- Led health and safety audits to ensure workplace compliance.
- Introduced innovative marketing initiatives, generating greater brand awareness in community.
- Developed new fitness classes for increased membership engagement.
- Streamlined administrative processes for enhanced operational efficiency.
- Coordinated with external vendors for the provision of high-quality equipment.
- Facilitated staff meetings to promote effective communication across teams.
- Collaborated with nutritionists to provide comprehensive health plans for members.
- Managed staff rosters, ensuring seamless gym operation.
- Established positive relationships with club members leading to an inviting atmosphere.
- Maintained strong working relationships with colleagues and senior management.
- Created personalised fitness plans by assessing individual client needs and capabilities.
- Developed strength-training regimens for clients wishing to improve muscular endurance.
- Collaborated with other fitness staff to develop comprehensive wellness programmes.
- Designed high-intensity interval training programmes for maximising fat loss and muscle gain.
Personal Trainer Leader
Four Seasons Resort Punta Mita
Nayarit, Mexico
08.2017 - 06.2020
- MILDSTONE - Increased the monthly fitness revenue times 3 by identifying areas of opportunity in the fitness classes and personal training sessions as well as in the commissions and incentives for trainers, increasing sales.
- Administered first aid, reporting incidents and near misses when required.
- Maintained up-to-date knowledge about fitness trends through constant research and attending industry events.
- Encouraged proper form during workouts to maximise benefits and minimise risk of injury.
- Assisted rehabilitation of injured clients with tailored low-impact exercises.
- Developed individualised fitness programmes by assessing client's physical fitness levels and personal goals.
- Provided superior customer service to gym members, resulting in increased client retention rates.
- Stayed current on fitness trends and research to integrate innovative techniques into training programs.
Education
Bachelor of Business Administration - Business Management
UNIVA
Guadalajara, MexicoDiploma - Wellness technologies
Gharieni
Dubai, UAEDiploma - Wellness technologies
ICEPOD
Dubai, UAEDiploma - Wellness technologies
Beauty Leaders
Dubai, UAEDiploma - Wellness technologies
Fit3D Body Scanner
Dubai, UAEDiploma - Leadership and Entrepreneurship
Robin Sharma
Guadalajara, MexicoDiploma - Functional Training and Posture correction
Functional Patterns
Guadalajara, MexicoDiploma - Therapeutic Massage and Chiropractic Basics
Josue Baturoni
Guadalajara, MexicoSkills
SOFT SKILLS
- Team Building
- Creativity
- Proactivity
- Leadership
- Problem-Solving
- Decision-Making
- Time Management
- Communication Skills
TECHNICAL SKILLS
- Overall Wellness, SPA, and Clinic operations
- Product Knowledge: High-tech equipment and market trends, Wellness brands, Biohacking, Longevity, Health, Nutrition and Fitness
- Quality: SOP creation and implementation, Forbes & LQA standards, complaint management, checklists, briefings
- HR: recruiting, job descriptions, progressive discipline, onboarding trainings
Software: Book4Time, Helix, IScala, Zenoti, Office 365
Languages
Spanish
Native
English
Fluent
Affiliations
- Strength Training, Hiking, Swimming, Nature, Music Events
References
References available upon request.
Timeline
Asssistant Manager
Longevity Hub by Clinique la Prairie
10.2023 - Current
Team Leader Fitness
Burj Al Arab
08.2022 - 10.2023
Manager and Head Coach
Indoor Mx Training Center
10.2020 - 06.2022
Personal Trainer Leader
Four Seasons Resort Punta Mita
08.2017 - 06.2020
Bachelor of Business Administration - Business Management
UNIVA
Diploma - Wellness technologies
Gharieni
Diploma - Wellness technologies
ICEPOD
Diploma - Wellness technologies
Beauty Leaders
Diploma - Wellness technologies
Fit3D Body Scanner
Diploma - Leadership and Entrepreneurship
Robin Sharma
Diploma - Functional Training and Posture correction
Functional Patterns
Diploma - Therapeutic Massage and Chiropractic Basics
Josue Baturoni
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