Summary
Overview
Work History
Education
Skills
Former professional volleyball player
Languages
Timeline
Generic

Alessandro Cisternino

Dubai

Summary

Customer-oriented General Manager with 11 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

20
20
years of professional experience

Work History

General Manager

Bella Restaurant & Lounge
09.2022 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Trained new employees on proper protocols and customer service standards
  • Assisted in recruiting, hiring and training of team members

General Manager

Riva Group: Riva Club - Riva Restaurant - Riva Beach Club
04.2016 - 09.2022


  • Responsible for all pre-opening activities
  • Responsible for spearheading the day-to-day operations.
  • Responsible for hiring, mentoring and developing the team by implementing a cohesive training and development program.
  • In charge of monitoring revenue targets and ensuring these are achieved and exceeded, simultaneously all costs are controlled within pre-set budgets including beverage cost, payroll and other expenses.
  • Holding a daily team briefing pre-service, in order to ensure the full team is well informed of the daily happenings around the upcoming service.
  • Daily check to ensure an immaculate presentation of the outlet and high standards of cleanliness as well as maintenance are upheld at all times including restaurant furniture, equipment, floors, fixtures and fittings.
  • Together with the team of hostesses, ensure the restaurant reservations are optimized to ensure well-controlled productivity, optimal guest satisfaction and optimized revenue generation.
  • In collaboration with service team, ensure fantastic quality of beverage preparation, presentation and beverage inventory control.

General Manager

Nessun Dorma Restaurant & Lounge
02.2012 - 03.2016

Event Manager

Villa Romanazzi Carducci - Hotel Mercure
09.2009 - 01.2012
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Coordinated with kitchen or catering staff on delivery, timing and service style of food.
  • Liaised with clients to determine exact event requirements.
  • Oversaw preparation and management of event budgets to deliver at or below projected costs.

Bar Manager

Panta Rei
01.2004 - 09.2009
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Education

Cat Confesercenti Bari
Italy
12.2017

Master of Business - Business Management

Mip - Politecnico Di Milano
Italy
06.2016

Banchelor - Engineering Mechanics

Politecnico Di Bari
Italy
12.2006

Skills

  • Advertising and Marketing
  • Customer Relationship Management
  • P&L Management
  • Business Development
  • Operations Management
  • Team Training and Development
  • Expense Control
  • Loss Prevention
  • Budget Analysis

Former professional volleyball player

Through sport I have developed: result-oriented work, team building and stress management

Languages

Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Elementary (A2)
Spanish
Beginner (A1)

Timeline

General Manager

Bella Restaurant & Lounge
09.2022 - Current

General Manager

Riva Group: Riva Club - Riva Restaurant - Riva Beach Club
04.2016 - 09.2022

General Manager

Nessun Dorma Restaurant & Lounge
02.2012 - 03.2016

Event Manager

Villa Romanazzi Carducci - Hotel Mercure
09.2009 - 01.2012

Bar Manager

Panta Rei
01.2004 - 09.2009

Cat Confesercenti Bari

Master of Business - Business Management

Mip - Politecnico Di Milano

Banchelor - Engineering Mechanics

Politecnico Di Bari

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Alessandro Cisternino