ALEX EMOKOL
Dubai
Summary
Results-oriented Passenger Attendant with proven ability to display excellent customer service skills, team work and understanding to achieve customer satisfaction. Strive with the common goal to avoid complaints and achieve recognition.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Guard
High Standard Security Services
07.2023 - Current
- Welcoming and greeting customers.
- Responding prompt to customer inquiries and resolving complaints.
- Keeping records of customer interactions, comments, transactions and complaints.
- Ensuring customer satisfaction and provide professional customer care.
- Maintaining a positive, empathetic and professional attitude towards customers.
- Processing orders, forms, applications and requests.
Customer Service Agent
Entebbe International Airport
01.2020 - 01.2023
- Welcoming and greeting customers.
- Attend to the needs of passengers who may require special assistance as a result of their age or physical condition and guide them to the right personnel.
- Meet and greet potential customers in a professional manner while maintain focus on delivering superior customer service.
- Guide the passengers to right counter / Smart Gate for related visa assistance.
- Meet personal/customer service team sales targets and call handling quotas.
- Arrange porterage services wherever required.
- Help passengers through proper guidance with regards to their specific baggage collection point.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Education
High School Diploma -
Kyambogo University
Uganda01-2020
Skills
- Communications Skills (listening, verbal, written)
- Flexibility/Adaptability
- Social Perceptiveness
- Active Listening/Customer Oriented
- Interpersonal Abilities
- Multicultural Sensitivity/Awareness
- Data entry skills
- Teamwork
- Customer service
Certification
- UAE - Basic Life Support Certificate (First Aid)
- UAE - Customer Service Certificate
- UAE - Awareness in dealing with People of Determination
- Uganda - Hotel Management Certificate
LANGUAGES
English (Fluent)
Arabic (Beginner)
Timeline
Security Guard
High Standard Security Services
07.2023 - Current
Customer Service Agent
Entebbe International Airport
01.2020 - 01.2023
High School Diploma -
Kyambogo University
Disclaimer
I hereby declare that the information given is authentic. If selected, I sure that I would perform to the best of my experience, abilities and skills.
Competences
- Professionalism
- Effective Communication
- Attention to Detail
- Cultural Sensitivity
- Accountability
- Consistency
References
Available on request
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