Alex Kisakye
customer service representative
Summary
Customer-focused professional with expertise in utilizing Echo, Pastel, Excel, and Tally to optimize operational workflows. Strong communication and problem-solving skills foster robust client relationships and ensure timely issue resolution. Committed to leveraging technical and interpersonal abilities to elevate customer satisfaction and enhance service delivery.
Overview
2
2
years of professional experience
Work History
Customer service agent
Transguard (emirates group)
07.2025 - Current
- Addressed customer complaints, reinforcing trust and maintaining Emirates Airlines' reputation for excellence.
- Resolved customer queries via phone and email, ensuring timely and accurate support.
- Addressed customer service inquiries promptly and accurately.
- Assisted passengers by responding to special service requests with personalized support.
- Facilitated check-ins and delivered flight information, improving overall passenger satisfaction.
Team Leader
African Eastern Marina Mall
01.2024 - 06.2025
- Strengthened open and professional rapport with team members to support efficient issue resolution.
- Delivered timely service by implementing effective time management practices, ensuring prompt response to customer needs.
- Guided diverse customer groups, including Russians, Germans, French, British, and Indians, in product selections to enhance customer satisfaction.
- Informed customers about various alcoholic products, including Glenfiddich and Jim Beam, facilitating confident purchasing decisions.
- Provided quality service with a friendly and professional demeanor.
Education
High School Diploma -
Mengo Senior School
Kampala, UGANDA12-2011
Bachelor's degree - Commerce
Makerere University
Kampala, UGANDA01-2015
Skills
- Customer support
- Customer engagement
- Expertise in computer systems
- Excel mathematical skills
- Problem-solving strategies
- Critical analysis skills
- Conflict resolution
- Active listening capabilities
- Communication proficiency
Languages
German
Upper intermediate (B2)
English
Bilingual or Proficient (C2)
Hobbies and Interests
- Swimming
- Chess playing
Timeline
Customer service agent
Transguard (emirates group)
07.2025 - Current
Team Leader
African Eastern Marina Mall
01.2024 - 06.2025
High School Diploma -
Mengo Senior School
Bachelor's degree - Commerce
Makerere University