Osama Alzawa
Customer Service Assistant
Damascus
Summary
Highly motivated Customer Service Assistant with a two year work history gained with a variety of customer service roles Flexible, patient and reliable accustomed to being calm in difficult situations and problem solving I am now seeking a position where I can provide excellent customer service using negotiation skills.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Basketball Coach
Fares Alsham Academy
06.2022 - 09.2022
- Basketball coach for children
- Coached 15+ children aged 8–12 in fundamental basketball skills (shooting, dribbling, teamwork) over 2 seasons , improving team scoring accuracy by 40% and defensive performance by 30% through tailored drills.
- Led team to 3rd place in a 12-team regional tournament (2023) after implementing a structured practice regimen focused on strategy and sportsmanship.
- Increased program enrollment by 25% (from 12 to 15 participants) year-over-year by fostering a positive, inclusive environment and organizing community showcases.
- Achieved 95% parent satisfaction in post-season surveys, with feedback highlighting improved child confidence and skill development.
- Mentored 2 assistant coaches , delivering hands-on training that boosted their ability to lead drills and manage game-day logistics.
Salesman / Customer Service Assistant
Al Shalati for Trad
06.2016 - 09.2018
- Senior customer service assistant in large cosmetic store
- Finding a solution to customer complaints
- Rebuilding customer satisfaction and trust
- Resolved 150+ customer complaints per month with a 95% satisfaction rate , reducing escalations to management by 40% through proactive problem-solving and personalized solutions.
- Increased customer retention by 30% over 6 months by rebuilding trust through follow-up calls, product education, and loyalty program enrollment.
- Achieved 90% positive feedback in post-service surveys by addressing concerns within 4 hours (down from 24-hour average) and resolving 98% of issues on first contact.
- Boosted upsell revenue by 20% by identifying customer needs and recommending tailored skincare/makeup solutions during interactions.
- Trained 5 new hires on conflict resolution and brand standards, improving team complaint resolution efficiency by 25%
Education
Bachelor of Laws - Law
Damascus University
Syria 04.2001 -
Skills
- Communication skills
- Dealing with others
- Patience
- Microsoft basic
- Word
- Excel
- PowerPoint
Professional Biography
- Basketball coach for children, fares alsham academy, 01/06/22, 09/15/22
- Sales man/ customer services assistant, Al shalati for trad, 06/01/16, 09/30/18
- Senior customer service assistant, large cosmetic store, Finding a solution to customer complaints, Rebuilding customer satisfaction and trust
Personal Information
- Age: 24
- Date of Birth: 20th January 2001
- Gender: Male
- Nationality: Syrian
Timeline
Basketball Coach
Fares Alsham Academy
06.2022 - 09.2022
Salesman / Customer Service Assistant
Al Shalati for Trad
06.2016 - 09.2018
Bachelor of Laws - Law
Damascus University
04.2001 -
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