ALEX MUGUMYA
ABU DHABI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Housekeeping Team Leader
Marriott Alforsan hotel
08.2022 - Current
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
- Managed staff of [28] housekeepers.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports, and other business documentation.
DESK COORDINATOR
Marriott Alforsan hotel
12.2021 - 07.2022
- Assist the department in carrying out daily communication, systems update and interdepartmental communication for the proper and steady flow ofservices in the hotel.
- Strong organizational, project management and detail orientation skills, with
the ability to multi-task in order to meet a variety of deadlines. - Proficient with Oasys eHCM and oasyspayroll applications Proficient with opera and PMS computer applications.
- Proficient in Microsoft Office and comfortable with email communications.
- Considerable knowledge of housekeeping policies, procedures, equipment, supplies, and bookkeeping procedures.
- Highly experienced with telephone handling and various communication channels.
- Excellent communication and organizational skills with the ability to work under pressure.
- Ability to deal with problems involving several concrete variables in standardized situations.
ROOM ATTENDANT
Marriott Alforsan hotel
04.2021 - 12.2021
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Disposed of trash and recyclables each day to avoid waste buildup.
- Responded to requests from patrons for linens and toiletries.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Completed special housekeeping actions such as turning mattresses on set schedule.
Housekeeping Attendant
JW Marriott hotel Dubai
12.2019 - 03.2021
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Education
High School Diploma -
Mityana Town School
Uganda11.2008
High School Diploma -
Miyana Modern
Uganda12.2004
Skills
- Cleanliness Standards
- Chemical Cleaners
- Lost and Found Management
- Customer Inquiry and Response
- Damage and Theft Reporting
- Room Examination
- Team Support and Collaboration
- Inventory Restocking
- Safety Requirements
- Complaint Investigations
- Guest Request Response
- Providing Feedback
Accomplishments
- Desk coordinator cross training certificate
- Guest service agent training certificate
- Employee of the month certificate
- Sugar free challenge certificate.
Certification
- Desk Coordinator cross training certificate
- Guest service Agent training certificate
Languages
English
Advanced (C1)
Timeline
Housekeeping Team Leader
Marriott Alforsan hotel
08.2022 - Current
DESK COORDINATOR
Marriott Alforsan hotel
12.2021 - 07.2022
ROOM ATTENDANT
Marriott Alforsan hotel
04.2021 - 12.2021
Housekeeping Attendant
JW Marriott hotel Dubai
12.2019 - 03.2021
High School Diploma -
Mityana Town School
High School Diploma -
Miyana Modern
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