ALEX SSEMUYABA
DUBAI,UAE
Summary
Dedicated waiter with 5years of experience in the food industry, comitted to providing helpful,fast,and accurate service to patrons.Multi-talented Waiter knowledgeable about food safety operations, best practices and compliance requirements. Able to easily work with small groups and large parties alike. Looking to take on demanding role with room for advancement. Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Senior waiter
OFK DUBAI MALL (GASTRONOMICA)
Dubai, UAE
2021.01 - Current
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Prepared tables for guests and reset tables between customers.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Verified completed orders and served guests at tables.
- Upsold sides and beverages to increase restaurant revenue.
- Increased order value by upselling sides, drinks and desserts.
- Accurately took orders, making menu recommendations as appropriate.
- Monitored and supported runners to uphold restaurant standards.
Waiter assistant
SLIDERSTATION
Dubai, UAE
2018.12 - 2021.01
- Followed health and hygiene standards when handling food and cleaning restaurants
- always strive towards best customer satisfaction
- Deliver checks and collecting payments.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Prepared tables for guests and reset tables between customers.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Advised on food and drink choices based on customer preferences.
- Checked in with customers during meals to verify order accuracy and meet additional needs.
- Upsold sides and beverages to increase restaurant revenue.
Education
CERTIFICATE IN MOTOR VEHICLE TECHNOLOGY - BR/MVT/4051/11
BUGANDA ROYAL INSTITUTE OF BUSINESS AND TECHNICAL
UGANDA 2011.01 - 2016.05
KNOWLEDGE AND SKILLS TO PROVIDE EXCELLENT SERVICE - U3798851
CURSA
Dubai 2024.03 - 2024.06
Skills
- Customer Service
- Table clearing
- Food preparation
- Product knowledge
- Payment Processing
- POS Systems
- Inventory control
- Drinks upselling
- Engaging leadership style
- Special dietary requirements
- Fine dining experience
Languages
English
Fluent
Affiliations
- swimming,soccer
- watching movies
References
References available upon request.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
KNOWLEDGE AND SKILLS TO PROVIDE EXCELLENT SERVICE - U3798851
CURSA
2024.03 - 2024.06
Senior waiter
OFK DUBAI MALL (GASTRONOMICA)
2021.01 - Current
Waiter assistant
SLIDERSTATION
2018.12 - 2021.01
CERTIFICATE IN MOTOR VEHICLE TECHNOLOGY - BR/MVT/4051/11
BUGANDA ROYAL INSTITUTE OF BUSINESS AND TECHNICAL
2011.01 - 2016.05