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ALEX SSEMUYABA
waiter
DUBAI,DUBAI
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Senior Waiter
L'ETO CAFE (MARINA MALL)
Dubai, UAE
12.2024 - Current
- Cultivated positive guest experiences by providing proactive and helpful service consistently.
- Achieved a seamless dining environment by preparing tables for guests. Maintained cleanliness and readiness of tables between customer seating.
- Analyzed guest feedback and coordinated with kitchen personnel and management to effectively address and resolve concerns.
- Reviewed and verified order fulfillment, maintaining high standards of guest satisfaction during table service.
- Identified opportunities to increase sales by promoting complementary sides and beverages to guests.
- Promoted additional menu items, including sides, drinks, and desserts, to elevate overall order value.
- Executed order-taking processes while providing tailored menu recommendations.
- Facilitated runner operations to maintain high-quality service and restaurant standards.
WAITER
OFK DUBAI MALL (GASTRONOMICA) , DUBAI,UAE
Dubai, UAE (Remote)
12.2019 - 12.2024
- Pursued optimal customer satisfaction through proactive service initiatives.
- Assisted in inventory management, ensuring adequate stock levels for smooth operations.
- Assisted in preparing tables for guests and resetting tables between customers.
- Ensured exceptional guest satisfaction through attentive, proactive, and helpful service delivery.
- Facilitated collaboration among staff members to enhance customer satisfaction levels.
- Provided expert recommendations on food and drink selections to enhance customer dining experiences.
- Monitored customer interactions during meals to ensure order accuracy and address additional requests.
- Enhanced customer dining experience through strategic upselling of sides and beverages.
Education
CERTIFICATE IN MOTOR VEHICLE TECHNOLOGY - BR/MVT/4051/11
BUGANDA ROYAL INSTITUTE OF BUSINESS AND TECHNICAL
UGANDAKNOWLEDGE AND SKILLS TO PROVIDE EXCELLENT SERVICE - U3798851
CURSA
DubaiSkills
- Exceptional customer service
- Table bussing
- Food preparation
- Product knowledge
- Payment Processing
- POS Systems
- Inventory control
- Menu memorization
- Drinks upselling
- Engaging leadership style
- Fine dining experience
- Cash handling
- Flexible schedule availability
- Adaptive Learning
Languages
English
Fluent
Affiliations
- swimming,soccer
- watching movies
Additional Information
customer service experience of several years with excellent Apparel skills. I am committed to my work and a team prayer.
Goal oriented, motivated and a dynamic individual with a passion for excellence in Teamwork. Highly competent at building positive and productive relationships within the industry.
As well,experienced waiter with a demonstrated history of working in the hospitality ,skilled in food and beverage,MICROS,customer satisfaction and pre opening with a strong operation skills.
Timeline
Senior Waiter
L'ETO CAFE (MARINA MALL)
12.2024 - Current
WAITER
OFK DUBAI MALL (GASTRONOMICA) , DUBAI,UAE
12.2019 - 12.2024
KNOWLEDGE AND SKILLS TO PROVIDE EXCELLENT SERVICE - U3798851
CURSA
CERTIFICATE IN MOTOR VEHICLE TECHNOLOGY - BR/MVT/4051/11
BUGANDA ROYAL INSTITUTE OF BUSINESS AND TECHNICAL