Alexa Jacob
Sharjah
Summary
Reliable Intern studying Civil Engineering seeks an internship opportunity to expand skills and gain valuable real-world experience.
Overview
3
3
years of professional experience
Work History
Call Center Agent
Sharaf DG
Dubai
07.2021 - 08.2021
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Responded to customer requests for products, services, and company information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted over 100+ customers per day by answering questions, responding to inquiries, and handling telephone requests
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Customer Service Representative
Ryanair Airlines
Debrecen
12.2018 - 02.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered excellent customer service, resulting in consistent 90% customer satisfaction rating
Education
Bachelor of Science - Civil Engineering
University of Debrecen
Hungary06.2022
High School Diploma -
Delhi Private School
Sharjah04.2018
Skills
- Survey Analysis
- Decision Making
- Project Roadmap Creation
- Verbal and Written Communication
- AutoCAD Design Software
- Microsoft Office
- Attention to Detail
- Load Calculation
- Analytical Problem Solving
- Roadway Plan Development
- Site Inspection
- Hydraulic Design
- Multitasking and Prioritization
- Data Collection and Analysis
Timeline
Call Center Agent
Sharaf DG
07.2021 - 08.2021
Customer Service Representative
Ryanair Airlines
12.2018 - 02.2020
Bachelor of Science - Civil Engineering
University of Debrecen
High School Diploma -
Delhi Private School
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