Alexa Leony Sonny

• Greeting and serving customers.
• Provide detailed information on menus and makes suggestions based on customers preference.
• Bussed and reset tables to keep dining room and work areas clean.
• Cultivated warm relationships with regular customers.
• Multi-tasking various customer service tasks such as taking orders, cleaning, setting up table, and coordinating orders with kitchen staff.

Skills gained

• Ability to work well with others
• Excellent verbal communication and customer skills
• Ability to multitask efficiently
• Remained calm and poised when dealing with difficult customers or during busy shifts.

• Volunteered in taking care of elderly during day-to-day activities including feeding and cleaning as well as conversing, listening, and talking to them during their free time.
• Mentoring underprivileged kids by tutoring them and organizing activities that includes, drawing, painting, and game time.
• Provided positive role modeling for youngsters through dress and personal behavior.
• Assisted with special events and programs.
• Maintained clean, neat, and operational facilities to serve program needs.

Skills gained

• Thinking on feet to solve problems that arose during sessions, e.g., handling difficult elderly or de-escalating conflict between children.
• Calm under pressure: When faced with conflicts and difficult individual, I always evaluate the situation and respond thoughtfully
• Active listening and compassion
• Administration and delegation