Alexander M. Koth
Doha,Qatar
Summary
Experienced hospitality professional with focus on enhancing guest experiences. Skilled in team leadership and operational management, ensuring top-tier service through exceptional organisational abilities and attention to guest needs. Proven track record of fostering welcoming and efficient environment that meets and exceeds guest expectations.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Club Lounge Concierge
The Ritz-Carlton
Doha, Qatar
2025.02 - Current
- Achieved high customer satisfaction through exceptional service delivery, enhancing future relationship potential.
- Developed strategic relationships with clients that contributed to business growth.
- Aligned operations with targets and forecasts, ensuring seamless process execution.
- Cultivated a performance-driven business culture that consistently met goals.
- Resolved customer complaints effectively, enhancing overall communication and trust.
- Eliminated accident risks by maintaining clean and safe working environments.
- Strengthened working relationships by fostering a courteous and effective team atmosphere.
Guest Services Executive
Jumeirah Hotels & Resorts
Abu Dhabi, U.A.E
2023.08 - 2024.08
- Oversaw check-out procedures for Forbes Travel Guide auditor.
- Ensured prompt and professional guest check-ins, including in-suite services for VIPs.
- Optimised hotel revenue through effective management of daily room inventory via Opera PMS.
- Coordinated with housekeeping teams to ensure readiness of rooms for guest arrivals.
- Promoted hotel dining, bar, and spa services to increase sales opportunities.
- Recorded and managed guest account activities to ensure accurate billing upon departure.
Front Desk Agent
Rotana Hotels & Resorts
Abu Dhabi, U.A.E
2023.03 - 2024.03
- Delivered first class customer care through attentive, professional service. Maintained excellent product & service knowledge offering helpful customer guidance. Managed quarantine room bookings for The Ministry of Presidential Affairs. Oversaw group check-ins, training of new joiners & colleagues on departmental cross-exposure. Communicated problems regarding guest rooms to housekeeping services & maintenance personnel. Took guest reservations over the phone, in person & OPERA (hotel operating system).
F&B Seasonal Employee
Boutique, 3 Star Superior & 5 Star Hotels
Luzern, Switzerland
2020.07 - 2022.02
- Achieved high guest satisfaction through effective breakfast buffet management.
- Delivered seamless service for 70-90 guests by collaborating closely with team members.
- Optimised food preparation processes for pre-baked items, enhancing quality and freshness.
- Fulfilled special requests, resulting in personalised dining experiences.
- Elevated bar service efficiency by swiftly processing drink orders.
- Ensured impeccable cleanliness of serviceware, contributing to a professional atmosphere.
- Facilitated smooth bar operations, preparing for next-day service through thorough cleaning and restocking.
- Contributed to memorable wedding celebrations by managing drink setups and attentive service.
- Enhanced guest experience by consistently refilling beverages during events.
Guest Experience Agent
InterContinental Hotel & Resorts
Fujairah, U.A.E
2019.02 - 2020.07
- Provided welcoming customer care from arrival to departure, encouraging return visits and repeat spending.
- Managed hotel bookings for German-speaking travel groups, ensuring a smooth experience for over 25 rooms.
- Advised guests on current offers and promotions to enhance service uptake.
- Interacted with brand standard auditor effectively to achieve targeted performance scores.
- Prepared customer invoices and processed payments upon check-out.
- Handled customer complaints by identifying solutions and escalating issues to management when necessary.
Sales & Marketing Intern
Grand-Hotel du Cap-Ferrat, A Four Seasons Hotel
2016.07 - 2016.12
Food & Beverage Service Intern
InterContinental Dubai Festival City
2015.01 - 2015.06
Education
Bachelor of Arts - International Hotel & Tourism Management
International Management Institute
Switzerland /2017 - /2018
Associate's Degree - Hospitality Administration / Management
Glion Institute of Higher Education
Switzerland /2014 - /2017
Skills
- Organisational skills
- Calm under pressure
- International travel
- Service orientation
- Alcohol serving regulations
- Training and mentoring
- Bilingual communication
- Upselling and persuasion
- Multitasking efficiency
- Dispute resolution
Certification
First Aid License - TICTA/DCAS approved
Languages
German
Native
English
Fluent
French
Intermediate
Accomplishments
- Top room up-seller: November 2021, January-March 2020 & October 2019
- First Class Recognition from The Director of Quality, 24th March 2025, The Ritz-Carlton Doha
References
References available upon request.
Timeline
Club Lounge Concierge
The Ritz-Carlton
2025.02 - Current
Guest Services Executive
Jumeirah Hotels & Resorts
2023.08 - 2024.08
Front Desk Agent
Rotana Hotels & Resorts
2023.03 - 2024.03
F&B Seasonal Employee
Boutique, 3 Star Superior & 5 Star Hotels
2020.07 - 2022.02
Guest Experience Agent
InterContinental Hotel & Resorts
2019.02 - 2020.07
Sales & Marketing Intern
Grand-Hotel du Cap-Ferrat, A Four Seasons Hotel
2016.07 - 2016.12
Food & Beverage Service Intern
InterContinental Dubai Festival City
2015.01 - 2015.06
Bachelor of Arts - International Hotel & Tourism Management
International Management Institute
/2017 - /2018
Associate's Degree - Hospitality Administration / Management
Glion Institute of Higher Education
/2014 - /2017