Alexandra Chamma
Dubai
Summary
Skilled professional in Finance, Administration, and Office Operations with expertise in budgeting, workflow optimization, and administrative support. Known for accuracy, efficiency, and strong organizational abilities to drive smooth daily operations and team success.
Overview
11
11
years of professional experience
Work History
Executive Assistant to Director General (AS-03)
GoC - Immigration Refugee Citizenship Canada
Ottawa
01.2023 - Current
- Provide recommendations to the Director General concerning priorities for scheduling of meetings/special events/conferences.
- Develop, propose and implement new administrative work methods, procedures and service standards. Assess and evaluate current methods, identify problem areas and recommend options for improvement.
- Analyze administrative requirements, set priorities, compile and maintain data on operations; resolve problems in responses to clients needs and develop procedures to enhance service delivery.
- Anticipate the Director General's requirements for information, identify and coordinate the gathering of the information through contacts and staff.
- Report and discuss with the Director General's contentious issues raised by clients; refer specialized issues to the appropriate staff.
- Interpret request for sensitive, confidential information and determine the requesters' needs and access.
- Obtain signatures for financial documents and internal and external invoices.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
Clinic Receptionist
Orleans Family health Clinic
Orleans
03.2024 - Current
- Greets patients and visitors, handling inquiries in person or by phone.
- Schedules appointments efficiently to maximize provider time and room use.
- Verifies insurance, confirms appointments, and manages patient check-in to keep schedules on track.
- Maintains a welcoming, clean reception area and eases patient concerns by answering questions.
- Manages patient records, demographics, and financial information in electronic systems.
- Ensures patient confidentiality and compliance with HIPAA and regulatory standards.
Clinic Manager
East Ottawa Kids - Cheo Clinic
Ottawa
12.2021 - 07.2023
- Managed clinical budgets, billing systems and insurance negotiations.
- Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
- Tracked, organized and counted clinic stock and supplies.
- Oversaw ordering, purchasing and maintenance of clinical equipment.
- Supervised internal and external communications by answering queries and complaints.
- Developed relationships with healthcare providers to sustain strong referral pipeline.
- Supervised day-to-day operations of facility, complying with strict corporate policies and guidelines.
- Created and implemented policies and procedures for effective practice management.
- Supervised daily operations of 30 physician practice, overseeing 6 staff members across all departments.
Admin. Assistant to Director General (AS-03)
GoC - National Defence
Ottawa
04.2022 - 01.2023
Administrative Assistant (AS-02)
GoC - Treasury Board Secretariat
Ottawa
09.2019 - 04.2022
- Managed director's calendar and prepared meeting agenda and materials.
- Made travel arrangements for employee trips and conferences.
- Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
- Managed external contacts and kept track of periodic communication needed for priority actions.
- Scheduled travel reservations for staff, researching and booking hotel, flight and ground transportation.
- Coordinated meeting and work schedules for staff teams and executives.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Tracked completion of key deliverables to consistently meet deadlines.
Sr. Customer Service Representative
TD Canada Trust
Ottawa
02.2014 - 10.2019
- Execute day to day banking transactions
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Contribute to the branch objective for operational excellence by adhering to credit compliance, audit and Reginal Operations Audit visits, mutual fund compliance, credit compliance and non-credit losses
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Met and exceeded performance goals to support long-term company growth and market dominance.
- Educated customers about products, pricing and policies to address and resolve issues.
- Audited customer account information to identify issues and develop solutions.
- Oversaw and guided team of 8 to handle customer call escalations, training and mentoring new employees on customer service and order processing.
Business Management Officer (AS-01)
GoC - Transport Canada
Ottawa
05.2018 - 09.2019
Education
High School Diploma -
Ecole Secondaire Catholique Franco-Cité
Ottawa, ON06.2013
Skills
- Leadership
- Time Management
- Problem Solving
- Communication
- Decision Making
Languages
English, French
First Language
Timeline
Clinic Receptionist
Orleans Family health Clinic
03.2024 - Current
Executive Assistant to Director General (AS-03)
GoC - Immigration Refugee Citizenship Canada
01.2023 - Current
Admin. Assistant to Director General (AS-03)
GoC - National Defence
04.2022 - 01.2023
Clinic Manager
East Ottawa Kids - Cheo Clinic
12.2021 - 07.2023
Administrative Assistant (AS-02)
GoC - Treasury Board Secretariat
09.2019 - 04.2022
Business Management Officer (AS-01)
GoC - Transport Canada
05.2018 - 09.2019
Sr. Customer Service Representative
TD Canada Trust
02.2014 - 10.2019
High School Diploma -
Ecole Secondaire Catholique Franco-Cité
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