ALEXANDRE MARCOS ANDRADE DE OLIVEIRA CARDOSO

• Maximized room revenue and occupancy through effective use of upselling techniques, and based on LQA and Aspire standards.
• Supported revenue optimization strategies by accurately managing room inventory, pricing, and availability
• Contributed to high conversion rates through tailored guest recommendations, targeted upselling, and proactive guest engagement

• Created 16 SOPs for the Rooms Division Department under new management company.
• Assisted in implementing a TripAdvisor review policy which led the hotel to become #1 Hotel in Delray Beach.
• Created an upsell initiative which led to an 18% increase in revenue YOY.

• Learning about conflict resolution and sitting in on management meetings.
• Taking detailed notes and liaising with Managers, Supervisors, and other senior staff.
• Assisting housekeeping attendants and supervisors by inspecting and cleaning rooms.

• Train, develop and supervise the performance of direct subordinates, providing them with on the job feed feedback.

• Act as Manager on Duty during morning/afternoon shifts to support management operation.

• Executive Lounge Guest Relations and handling VIP requests prior and during stay.
• Completed 2,269 check ins and 3,101 checkouts

• Completed 7,033 checkouts and 1,974 check ins.

• Successfully learned mandarin in order to interact with local guests without any assistance from colleagues.