Alexandros Dimitrikas
Dubai,DU
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Walt Disney
Summary
Highly organized and detail-oriented Restaurant Manager with over 5 years of experience in the food and beverage industry. Skilled in managing all aspects of restaurant operations, including budgeting, inventory management, staff training, and customer service. Proven track record of driving revenue growth, optimizing costs, and ensuring customer satisfaction. Strong leadership and communication skills with the ability to motivate and develop a high-performing team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Domes Resorts
Mykonos
05.2023 - 11.2023
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Managed bar and wait staff and directed hiring program.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
Restaurant Manager
OPA by DEMIND Group
Dubai
10.2022 - 03.2023
- Managed daily operations of 250-300 covers restaurant, including staff scheduling and inventory management.
- Developed and implemented strategies to increase revenue and reduce costs, resulting in 30% increase in profitability.
- Recruited, trained, and supervised team of 40 employees, ensuring high standards of customer service and food quality.
- Conducted regular performance evaluations, provided feedback, and implemented performance improvement plans to enhance staff productivity and morale.
- Maintained clean, safe, and welcoming environment for customers and employees, ensuring compliance with all health and safety regulations.
Floor Manager
OPA by DEMIND Group
Dubai
02.2022 - 09.2022
- Assisted General Manager in overseeing daily operations, including staff management, inventory control, and customer service.
- Oversaw supply restocking, area cleaning, and product organization.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
- Mentored team members to enhance professional development and accountability in workplace.
Food and Beverage Supervisor
GAIA by Fundamental Hospitality
Dubai
10.2019 - 03.2020
- Focused on daily promotion and sales of Gaia's core concept its own daily freshly presented fish market.
- Presented and prepared seafood dishes at guests' table.
- Prepared, wrote and presented Gaia's seafood market encyclopedia.
- Analyzed sales data and develop strategies to increase revenue and profitability, including menu engineering and pricing strategies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Planned operations to effectively cover needs while controlling costs and maximizing service..
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Head Waiter
GAIA by Fundamental Hospitality
Dubai
12.2018 - 09.2019
- Coordinated all front-of-house operations, including seating, greeting guests, taking orders, and overseeing delivery of food and beverage.
- Analyzed guest feedback and adjust service accordingly to exceed guest expectations and increase satisfaction.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Bussed and reset tables to keep dining room and work areas clean.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Restaurant Supervisor
Terrace on the Corniche, The St.Regis
Abu Dhabi
05.2018 - 11.2018
- Managed team of 30 staff members in high-volume, full-service restaurant, ensuring optimal performance and productivity.
- Coordinated all front-of-house operations, including greeting guests, seating, taking orders, and overseeing delivery of food and beverage.
- Developed and implement strategies to improve efficiency, profitability, and guest satisfaction, including menu engineering, pricing strategies, and marketing campaigns.
- Trained and develop staff members on proper service techniques, menu knowledge, and sales skills.
- Monitored and manage inventory levels to minimize waste and ensure adequate stock levels.
- Analyzed financial data and develop strategies to increase revenue, reduce costs, and maximize profitability.
- Maintained compliance with all health and safety regulations and ensure all staff members are trained in proper safety procedures.
Education
BBA - Hospitality Administration And Management
09-2018
BBA - Hospitality Administration And Management
01-2016
Skills
- Requisitions Management
- Active Listening
- Guest Relations
- Food and Beverage Management
- Employee Performance Evaluations
- Profit and Loss Control
- P&L Responsibility
- Maximizing Profitability
- Menu Pricing and Writing
- Labor and Overhead Cost Estimation
Certification
WSET LEVEL 2 AWARD IN WINES AND SPIRITS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Food and Beverage Manager - Domes Resorts
05.2023 - 11.2023
Restaurant Manager - OPA by DEMIND Group
10.2022 - 03.2023
Floor Manager - OPA by DEMIND Group
02.2022 - 09.2022
Food and Beverage Supervisor - GAIA by Fundamental Hospitality
10.2019 - 03.2020
Head Waiter - GAIA by Fundamental Hospitality
12.2018 - 09.2019
Restaurant Supervisor - Terrace on the Corniche, The St.Regis
05.2018 - 11.2018
WSET LEVEL 2 AWARD IN WINES AND SPIRITS
02-2018
Alexandrian Technological Institute - BBA, Hospitality Administration And Management
CETA - BBA, Hospitality Administration And Management
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