Socializing
Alexandros Tzinas
Thessaloniki
Summary
An enthusiastic and capable person with ambition for excellence. An excellent communicator and great team player with an open minded personality and strong communication skills.
Overview
20
20
years of professional experience
10
10
years of post-secondary education
Work History
Residential Sales Consultant
Betterhomes LLC
Dubai
08.2020 - Current
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Developed new business and managed new and existing clients.
- Reviewed and executed confidential documents, contracts and disclosures.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Performed home evaluations and developed competitive market analysis for individual homes.
Cabin Crew Supervisor
Emirates Airline
Dubai
07.2018 - 08.2020
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed and motivated employees to be productive and engaged in work.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Completed pre-flight safety checks to reinforce passenger safety.
Cabin Crew Member - Economy and Business Class
Emirates Airline
Dubai
01.2012 - 06.2018
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Responsible for providing customers in Business Class cabin
with indulgent, discreet and personalized service experience - Being personal and considerate towards customers and adapt approach to each customer based on customer’s individual needs and preferences.
- Display excellent attention to detail, which defines and differentiates Business Class experience
- Act as brand ambassador by displaying immaculate image and uniform
Flight Dispatcher
Swissport
Thessaloniki
03.2011 - 11.2011
- Communicated instructions to pilots through clear delivery and enunciation.
- Delivered weather updates to pilots to determine if necessary to divert aircraft to different airports.
- Carefully monitored movement of ground traffic such as baggage vehicles.
- Notified airport response personnel to be ready when emergency situations presented.
- Oversaw fueling, cargo management and departure of aircraft.
Flight Dispatcher
Goldair Handling
Thessaloniki
03.2010 - 10.2010
- Identified, analyzed, resolved and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
- Communicated instructions to pilots through clear delivery and enunciation.
- Delivered weather updates to pilots to determine if necessary to divert aircraft to different airports.
- Carefully monitored movement of ground traffic such as baggage vehicles.
- Notified airport response personnel to be ready when emergency situations presented.
Contact Center Administrator
Huntleigh HealhCare Medical Equipment
Luton
04.2008 - 10.2009
- Dealing with customer enquiries professionally, politely and accurately
- Arranging installations and cancellations of rental equipment
- Dealing with queries from Sales and Accounts
- Answering breakdown calls from customers and allocate to pertinent Field Service Engineers, logging and recording those calls
- Liaising and supporting Field Service Engineers with all enquiries
Training Specialist
Easyjet Airlines
Poznan
01.2007 - 03.2008
- Ensured long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
- Created curricula, instructions, documents and written tests for call center and customer services training courses.
- Trained and mentored new personnel hired to fulfill customer services and call centre roles.
- Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.
- Assessed additional needs based on training progress and collaborated with management to meet all requirements.
- Traveled to client locations to conduct training classes.
Customer Services Team Manager
EasyJet Airlines
Luton
01.2005 - 12.2006
- Managing a team of 20 multilingual customer services agents
- Monitoring on-time performance, quality of written and telephone work and productivity
- Provided monthly, individual and team feedback
- Dealing with escalated cases and complaints in writing and over the phone
- Responsible for communicating disruption to high volumes of affected passengers
- Responsible for authorizing/declining refunds that involved large sums of monies
- Carrying out disciplinary procedures
- Liaising with the Customer Services Manager regarding key customer services issues and future departmental strategies to be followed on a weekly basis
Trainer Written Communication in Customer Services
EasyJet Airlines
Luton
04.2003 - 12.2004
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Training new staff on replying to letter complaints and enquiries, and developing their letter writing skills
- Constantly providing feedback regarding agents’ performance and progression on letter writing
- Ensuring quality standards in letter writing are met
- Supervising a team of agents and maintaining communication and support on systems use
Education
Master of Science - Marketing Management And Research
Bedfordshire University
Luton England 09.2003 - 05.2006
Bachelor of Science - Travel And Tourism
Bedforshire University
Luton England 09.1998 - 05.2002
High School Diploma -
High School Of Epanomi
Epanomi Thessaloniki Greece 09.1993 - 05.1997
Skills
Native in Greek, fluent in English
Training and Development
Cultural Awareness
First Aid/CPR
Negotiation
Timeline
Residential Sales Consultant
Betterhomes LLC
08.2020 - Current
Cabin Crew Supervisor
Emirates Airline
07.2018 - 08.2020
Cabin Crew Member - Economy and Business Class
Emirates Airline
01.2012 - 06.2018
Flight Dispatcher
Swissport
03.2011 - 11.2011
Flight Dispatcher
Goldair Handling
03.2010 - 10.2010
Contact Center Administrator
Huntleigh HealhCare Medical Equipment
04.2008 - 10.2009
Training Specialist
Easyjet Airlines
01.2007 - 03.2008
Customer Services Team Manager
EasyJet Airlines
01.2005 - 12.2006
Master of Science - Marketing Management And Research
Bedfordshire University
09.2003 - 05.2006
Trainer Written Communication in Customer Services
EasyJet Airlines
04.2003 - 12.2004
Bachelor of Science - Travel And Tourism
Bedforshire University
09.1998 - 05.2002
High School Diploma -
High School Of Epanomi
09.1993 - 05.1997
Interests
Travel
Music