Alexandro Vitch Tutanes II
Candelaria, Quezon
Summary
Motivated workers with various of experienced. Polite and professional in any job, and successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
13
13
years of professional experience
Work History
Head Waiter
Quezon Premiere Hotel
Lucena, City Philippines
06.2016 - 03.2023
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Call Center Agent
Matrix Hive
Candelaria, Quezon Phillippines
02.2014 - 03.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Attended telephone skills and program information training sessions to boost aptitude.
Professional Tennis Coach
Francisco Tutanes Tennis School (FTTS)
Indonesia, Jakarta
01.2010 - 12.2013
- Explained and demonstrated basic tennis techniques to team members.
- Promoted positive environment for the students, which helped to diminish stress and increase enthusiasm.
- Spoke to student athletes about impact of proper nutrition and adequate sleep on overall performance.
- Administer and evaluate team physical talent through quality coaching and teaching team work principles.
Education
Automotives -
Alternative Learning System
Candelaria, Quezon03.2017
High School Diploma -
Tayabas Western Academy
Candelaria, Quezon03.2009
Skills
- Upselling Techniques
- Guest Relations Management
- Customer Service Management
- Strong Work Ethic
- Calm and Professional Under Pressure
- Sports Knowledge
Timeline
Head Waiter
Quezon Premiere Hotel
06.2016 - 03.2023
Call Center Agent
Matrix Hive
02.2014 - 03.2016
Professional Tennis Coach
Francisco Tutanes Tennis School (FTTS)
01.2010 - 12.2013
Automotives -
Alternative Learning System
High School Diploma -
Tayabas Western Academy