ALEXANDRU SECEANU
Dubai, Marina,UAE
Summary
An accomplished and high-achieving professional with several years' experience working in customer-focused roles complemented with skills that can be transferred into multiple sectors. Proven track record of successfully leading teams, ensuring quality, cash handling, stock management and complying with safety regulations. An influential team player with excellent leadership qualities who can motivate, educate and bridge the gap to achieve results by building long-term and mutually beneficial internal & external stakeholder relationships. Excellent communication skills, with a proven ability to seize opportunities, whilst building long lasting trust and mutual respect at all levels.
Overview
11
11
years of professional experience
Work history
Retail Sales Expert
IQOS Boutique Dubai Mall -Philip Morris International
07.2019 - 06.2023
- Welcome consumers in-store,understand their needs,offer guidance and assist with discovery of IQOS
- Educate consumers about IQOS and conduct guided trial
- Perform seamless purchase transactions,assisting with customization & after-sales services
- Provide exceptional customer service experience by executing product diagnosis,returns and replacements
- Execute retail store operations adhering to Store Operations Guidebook, inventory management ,store readiness and store presentation standards
- Support colleagues in following all standards
- Ensure delivery of set KPI targets (consumer satisfaction score )
Senior Fashion Consultant
Ted Baker London
Dubai, UAE
02.2017 - 05.2019
- Ensured that stock was displayed in eye-catching way on sales floor
- Hanging stock, working with new product lines and working under pressure
- Ensured professional and courteous approach to work at all times
- Supported staff members with stock ordering, merchandising and deliveries
- Resolved customer complaints, managed refunds and resolved queries
- Developed thorough understanding of customer requirements before advising accordingly
- in target-driven environment working towards own and team deliverables.
Waiter
Media One Hotel
Dubai
04.2016 - 02.2017
- Prepared range of drinks and accurately handed customer cash whilst making sure that till matched daily sales
- Identified methods and strategies to improve overall customer journey and subsequently took ownership of implementing these methods
- Ensured professional and courteous approach to work at all times
- Management of stock ordering, merchandising, deliveries as well as cashing up
- Maintained cleanliness, accessibility and appearance of stock areas to minimise hazards to people and stock
- Engaged with customers to build strong relationships including learning name of clients
- Recommending menu food and drinks specialities to clients.
Waiter
El Sur Restaurant
Dubai
05.2015 - 04.2016
- Displayed full working knowledge of product range in order to advise customers correctly
- Maintained knowledge of ingredients, cooking methods and wine selection
- Remained calm and composed in highly pressurised customer situations by consistently displaying polite and courteous demeanour
- Ensured that shop area was to required health and safety standards
- Maintained high levels of accuracy and concentration when communicating with customers
- Dealt with large number of clients on daily basis and ensured complete satisfaction
- Supported colleagues with constructive feedback, and highlighted areas of improvement.
Insurance Agent
Domas Insurance Brokers
Bucharest
12.2013 - 01.2015
- Dealt with a high number of customers via phone, face to face or email
- Prepared insurance documentation as well as risk inspections for voluntary insurance
- Built rapport with new and existing business to support relationships and utilising any opportunity to establish further business through new commercial partnerships or up /cross selling
- Developed effective business relationships to influence, negotiate and secure new business.
Logistics Manager
SRL
Bucharest
01.2013 - 09.2013
- Managed a cross-functional team, maintained performance and ensured the consistent achievement of logistics targets
- Planned work flow, assessed priorities, allocated timescales and distributed work per level of expertise required
- Established a positive and productive site environment, accommodated the roles and needs of diverse teams to promote a cohesive team-based culture, maximised potential and enhanced performance of the team
- Responded promptly and effectively to changing circumstances, planned for contingencies and managed conflicting priorities while ensuring a commercial approach to resolution of any onsite issues.
Sales Assistant
Antony Morato Bucharest
01.2012 - 09.2012
- Took payments from customers using both cash and card methods
- Assisted with merchandising and making sure that till matches daily sales
- Organied stock and other merchandise within different departments
- Answered customer queries and reported discrepancies and problems to Supervisor.
Education
High School Diploma - Mechatronics Technician
SF PANTELIMON INDUSTRIAL SCHOOLING GROUP
Bucharest 08.2009
Skills
- Excellent communication
- High level of customer services
- Knowledge of catering/beverage sector
- Able to work alongside clients & colleagues from variety of backgrounds
- Results & target driven
- Cash handling
- Displaying professional approach to work
- Strong decision-maker
- Cleanliness
- Health & Safety literate
Languages
English
Fluent
Romanian
Native
Timeline
Retail Sales Expert
IQOS Boutique Dubai Mall -Philip Morris International
07.2019 - 06.2023
Senior Fashion Consultant
Ted Baker London
02.2017 - 05.2019
Waiter
Media One Hotel
04.2016 - 02.2017
Waiter
El Sur Restaurant
05.2015 - 04.2016
Insurance Agent
Domas Insurance Brokers
12.2013 - 01.2015
Logistics Manager
SRL
01.2013 - 09.2013
Sales Assistant
Antony Morato Bucharest
01.2012 - 09.2012
High School Diploma - Mechatronics Technician
SF PANTELIMON INDUSTRIAL SCHOOLING GROUP
Similar Profiles
Ericson AbelaEricson Abela
Direct Retail- Store Manager at Activasia Inc. (Phillip Morris International- IQOS Brand)Direct Retail- Store Manager at Activasia Inc. (Phillip Morris International- IQOS Brand)
LAMEI XUELAMEI XUE
Assistant Boutique Manager at Breguet Boutique - Dubai MallAssistant Boutique Manager at Breguet Boutique - Dubai Mall
BOURGEOIS Ivan BriceBOURGEOIS Ivan Brice
Conseiller de vente Senior at IQOS Phillip MorrisConseiller de vente Senior at IQOS Phillip Morris
Eleni KaratziaEleni Karatzia
Advisor at Direct Retail Iqos BoutiqueAdvisor at Direct Retail Iqos Boutique
Francis KumuniFrancis Kumuni
Bellhop at EMAAR HOSPITALITY GROUPBellhop at EMAAR HOSPITALITY GROUP