Alexi Abdel Nour
Dubai,UAE
Summary
Accomplished and results-driven hospitality professional with extensive experience overseeing daily operations, optimizing guest satisfaction and driving team performance in fast-paced, high-standard environments. Known for a hands-on leadership style and a commitment to excellence, I bring strong expertise in staff development, financial oversight, and brand compliance. Passionate about delivering exceptional guest experiences while ensuring operational efficiency.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Assistant manager
Cloud 22, Atlantis The Royal
Dubai, UAE
12.2023 - Current
- Assisted in developing and implementing operational strategies to enhance team productivity.
- Managed daily operations to ensure smooth running of service flow.
- Supervised and mentored the team, overseeing scheduling and team performance.
- Drive customer satisfaction through continuous service improvements.
- Resolving customer issues promptly and maintaining guest satisfaction.
Captain
Cloud 22, Atlantis The Royal Pre-Opening team
Dubai, UAE
11.2022 - 12.2023
- Supervised daily operations to ensure high standards of customer service.
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Trained new staff members, leading to improved service standards.
- Recognized and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Delegated tasks effectively to team members ensuring efficient workflow and productivity.
Branch Manager
Lina’s Paris
Jal el Deeb, Beirut,Lebanon
04.2021 - 09.2022
- Leading a team of two supervisors, six waiters, six baristas and chefs and 2 cashiers.
- Maintaining hygiene standards, regular audits, inventory control, accounting control, cost control and P&L control as well as shop maintenance and follow-up.
- Cultivated relationships with clients to foster loyalty and encourage repeat business.
Assistant manager
Lina's Paris
Kaslik, Beirut,Lebanon
01.2020 - 04.2021
- Assisted in managing daily operations to enhance overall team performance.
- Coordinated staff schedules and ensured adequate coverage during peak periods.
- Oversaw inventory management processes to maintain optimal stock levels.
- Implemented customer service initiatives to improve guest satisfaction and engagement.
- Conducted team meetings on a regular basis, promoting open communication within the team.
Education
Bachelor's in Marketing and Advertising -
Arts, Science And Technology
Lebanon 09.2019 - 06.2021
Skills
● Working under pressure
● Leadership
● Problem solver
● Motivator
● Decision maker
● Negotiator
● Creativity
● Sales
● Management
● Good listener
● Wine selection
● Barista
● Fine dining
● Opera
● Seven Rooms
● Software’s
Languages
English
Native
Arabic
Native
French
Intermediate
Timeline
Assistant manager
Cloud 22, Atlantis The Royal
12.2023 - Current
Captain
Cloud 22, Atlantis The Royal Pre-Opening team
11.2022 - 12.2023
Branch Manager
Lina’s Paris
04.2021 - 09.2022
Assistant manager
Lina's Paris
01.2020 - 04.2021
Bachelor's in Marketing and Advertising -
Arts, Science And Technology
09.2019 - 06.2021