Summary
Overview
Work History
Education
Timeline
Generic

Alexis Agkopian

Head Of Regional IT Managment
Dubai

Summary

A senior IT & Finance Leader, with broad working experience, in all aspects of accounting, auditing and business information Systems Management & Service Delivery. Having participated in numerous IT projects obtained a high ability in designing, evaluating and implementing IT solutions both in software and hardware. Love on building teams, products and solutions from scratch to scale. Developing business strategy and activating competencies to make it happen. Well-developed business sense and full of ideas for growth. Always curious about how best to serve the business, creating structure and governance supporting their needs. As a highly motivated and results orientated leader I have a proven track record in IT Service Delivery Management, Program Management, IT Transitions/Transformation, Outsourcing, Application Management, Team Management and Client Servicing. Through my professional career I gained excellent knowledge of all MS operating systems and HP servers. I had the opportunity installing and effectively supporting MS based networks migrating them to cloud solutions as well as being an experienced both in on-site and off-site service delivery & support management. Furthermore, through my interaction with both internal and external customers, I developed excellent technical problem-solving skills, being able to consult for IT & telephony procurement as well as having the business acumen to stand alone as an efficient IT Business Partner.

Overview

39
39
years of professional experience
8
8
years of post-secondary education
4
4
Languages

Work History

Head of Regional IT Managment

LEO-Pharma A/S
Dubai
07.2013 - Current
  • IT Management, responsible for Latin America, Middle East, Africa, Russia and Western Europe affiliates (France, Spain, Portugal, Italy, Greece)
  • Member of global IT service delivery team, leading the transformation and transition process to more advanced IT support services and models
  • Cooperate closely with the LEO global organization, extending the reach of Global IT into Latin America MEA region Russia CIS and Western Europe Affiliates, representing the regional interest towards Global IT and the outsourcing services
  • Defining and ensuring the fulfillment of LAMEA + businesses requirements towards both Global IT and the outsourcing partners
  • Act as Regional Service Level Manager towards the outsourcing partners in the LAMEA + region
  • Work closely together with the Global IT Business Partners for Global Service Management on projects and deliverables, bypassing the hardships of LAMEA differentiation, diversity & complexity.

CSP-Services L.T, Hewlett Packard Service Delivery PM
Athens
06.2012 - 06.2013
  • Implementing service delivery management for Hewlett Packard commercial products
  • Managing & training internal customers (new HP Service Center Employees) to adopt the HP service delivery methodology for off-site, on-site & CSR support models
  • Providing support for HP BPIA “business partner operations”

Service Center Manager

LOGIN L.T, Hewlett Packard
Athens
10.2007 - 05.2012
  • Service delivery management of the local HP subcontract for on-site & off-site support teams in Greece
  • Providing support for Hewlett Packard commercial & consumer products
  • Implementing & managing the service delivery in Greece
  • Provide reports & analysis for service related KPI’s to HP management
  • Support local HP teams like customer relations team & exceptions team.

Senior Accountant

Athens
05.2004 - 02.2011
  • Responsible for financial reporting, focusing on cost accounting in order to achieve the timely set business objectives
  • Led the implementation of "Compac-Win" system (a Business Information System - ERP)

Accountant Intern

Athens
05.2004 - 02.2011
  • Responsible for financial reporting, focusing on cost accounting in order to achieve the timely set business objectives.

Business Systems Manager

JohnsonDiversey Hellas S.A
Athens
12.2002 - 10.2007
  • Service Information technology & systems management
  • IT budgeting, application change management and support
  • Infrastructure designing, hardware building up overseeing and maintaining IT Systems
  • Implementing SAP R3 & changing BO - business objects to SAP BW
  • Consolidating business systems
  • Supervising and providing ΙΤ support tasks.

IT Specialist

Johnson Wax Professional L.T.D
Athens
09.2001 - 11.2002
  • Chemical products & cleaning solutions”
  • Reorganizing IT infrastructure
  • Implementing & changing IT systems & applications
  • Internal customer service delivery & support management

Senior Accountant |Credit Controller

3M Hellas L.T
Athens
10.1998 - 08.2001
  • A multinational manufacturing, marketing & selling company - 3M affiliate in Greece

Credit Controller

Athens
04.1999 - 03.2001
  • Managing company’s credit control department & procedures
  • Implementing with, IT department a complex sub system in AS400 for controlling & covering the local legal requirements according to taxation needs and the complex AR methodology of 3M.

Education

MS - Statistics

University of Economics And Statistics
Athens, Greece
2007 - 2009

BSC - Accounting and Finance, Accounting and IT Systems

Technological Educational Institute of Chalkida, Educational
Chalkida, Greece
1994 - 1998

Lean Six Sigma -

IMC
Dubai
1991 - 1993

Creating Your IT Strategy - LinkedIn - undefined

Implementing your IT Strategy - LinkedIn - undefined

IT Service Desk: Service Management - undefined

University of Virginia

Make IT Work in Your - undefined

University of Colorado

undefined

Domains - Kennesaw State University

HP PSG Commercial Laptops & Ddesktops (Service Delivery Specialist - undefined

HP AIS ML & DL Series Servers (Accredited Integration Specialist) - undefined

Timeline

Head of Regional IT Managment

LEO-Pharma A/S
07.2013 - Current

CSP-Services L.T, Hewlett Packard Service Delivery PM
06.2012 - 06.2013

Service Center Manager

LOGIN L.T, Hewlett Packard
10.2007 - 05.2012

MS - Statistics

University of Economics And Statistics
2007 - 2009

Senior Accountant

05.2004 - 02.2011

Accountant Intern

05.2004 - 02.2011

Business Systems Manager

JohnsonDiversey Hellas S.A
12.2002 - 10.2007

IT Specialist

Johnson Wax Professional L.T.D
09.2001 - 11.2002

Credit Controller

04.1999 - 03.2001

Senior Accountant |Credit Controller

3M Hellas L.T
10.1998 - 08.2001

BSC - Accounting and Finance, Accounting and IT Systems

Technological Educational Institute of Chalkida, Educational
1994 - 1998

Lean Six Sigma -

IMC
1991 - 1993

Creating Your IT Strategy - LinkedIn - undefined

Implementing your IT Strategy - LinkedIn - undefined

IT Service Desk: Service Management - undefined

University of Virginia

Make IT Work in Your - undefined

University of Colorado

undefined

Domains - Kennesaw State University

HP PSG Commercial Laptops & Ddesktops (Service Delivery Specialist - undefined

HP AIS ML & DL Series Servers (Accredited Integration Specialist) - undefined

Alexis AgkopianHead Of Regional IT Managment