ALEXIS LAGMAN PAJARO
Dubai
Summary
Results-driven Operations Supervisor with over 10 years of experience leading sales operations, customer support, coaching, and performance management for Microsoft Store APAC and North America. Proven success in improving customer satisfaction, sales conversion, KPI performance, and team productivity. Skilled in leadership, stakeholder management, data analysis, workforce planning, and continuous process improvement.
Overview
11
11
years of professional experience
Work history
Operations Supervisor
MICROSOFT STORE
2024.05 - 2026.07
- Oversaw daily customer service activities to ensure efficient operations.
- Implemented process improvements that streamlined operations and reduced processing time.
- Coached team to achieve performance targets through targeted training sessions.
- Managed CSAT, conversion, and attendance KPIs to enhance customer satisfaction.
Quality/Sales Coach
MICROSOFT STORE
2022.09 - 2024.05
- Delivered onboarding programme and sales coaching to enhance team readiness.
- Developed action plans that focused on improving conversion rates.
- Analysed reports and trends to identify opportunities for improvement.
Sales Representative
MICROSOFT STORE
2020.02 - 2022.09
- Surpassed sales and satisfaction goals through targeted strategies and proactive customer engagement.
- Tailored pitches according to individual consumer preferences to increase conversion rates.
- Cultivated customer relationships by actively engaging clients to identify needs and preferences.
- Maintained thorough records of all sales activities to ensure transparency.
- Enhanced brand visibility by participating in trade shows and conferences.
Sales Operations Associate
MICROSOFT STORE
2015.10 - 2020.01
- Enhanced sales operations by implementing comprehensive strategic plans.
- Negotiated contracts with vendors, securing favourable terms for the company.
- Facilitated Microsoft product purchases and installations for users.
- Supported APAC customers with inquiries and issue resolution.
- Coordinated trade show participation, raising brand awareness amongst potential clients.
Education
BSBA - Human Resource Development Management
ANGELS UNIVERSITY FOUNDATION
BS - Psychology
ANGELS UNIVERSITY FOUNDATION
Higher National Diploma - undefined
ST. JOSEPH'S ACADEMY
Higher National Diploma - undefined
OUR LADY OF GUADALUPE SCHOOL
Skills
- SALES OPERATIONS
- TEAM LEADERSHIP
- KPI MANAGEMENT
- CUSTOMER EXPERIENCE
- COACHING
- REPORTING
- EXCEL (PIVOT/VLOOKUP)
- POWERPOINT
- STAKEHOLDER MANAGEMENT
- MICROSOFT OFFICE
- EXCEL (POWER PIVOT, PIVOT TABLES, VLOOKUP)
- SALES REPORTING DATA ANALYSIS
- LEADERSHIP
- ANALYTICAL THINKING
- CUSTOMER-CENTRIC MINDSET
- COACHING & MENTORING
- PROCESS IMPROVEMENT
- COMMUNICATION
Timeline
Operations Supervisor
MICROSOFT STORE
2024.05 - 2026.07
Quality/Sales Coach
MICROSOFT STORE
2022.09 - 2024.05
Sales Representative
MICROSOFT STORE
2020.02 - 2022.09
Sales Operations Associate
MICROSOFT STORE
2015.10 - 2020.01
Higher National Diploma - undefined
OUR LADY OF GUADALUPE SCHOOL
Higher National Diploma - undefined
ST. JOSEPH'S ACADEMY
BS - Psychology
ANGELS UNIVERSITY FOUNDATION
BSBA - Human Resource Development Management
ANGELS UNIVERSITY FOUNDATION