ALEX JAMES
Dubai
Summary
Dynamic and detail-oriented Administrative Assistant with extensive experience in holiday home rentals, short-term Airbnb management, and luxury hospitality. Proficient in managing operations, guest services, and communication for high-end properties. Skilled in streamlining administrative tasks, coordinating bookings, and ensuring exceptional guest experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Frank Porter, Property Management
Dubai, United Arab Emirates
10.2024 - Current
- Monitored and managed emails related to Airbnb queries and administrative inboxes, ensuring timely responses.
- Coordinated with housekeeping, communications, and maintenance teams to resolve guest and property issues efficiently.
- Supervised daily reports, including multi-calendar management, reservation statuses, and gray block reviews.
- Processed guest passports, security deposits, refunds, and ensured compliance with company policies.
- Handled canceled or altered reservations, no-show tasks, and unpaid reservation follow-ups.
- Managed booking updates across portals like Guesty, ensuring accuracy and timely updates.
- Addressed and resolved DET errors and prepared reports for operational improvements.
- Ensured all check-in details were updated by deadlines to maintain a smooth guest arrival experience.
Shift Leader - Guest Service Agent
Majestic City Retreat Hotel
Dubai
10.2021 - 10.2024
- Spearheaded and coached team members to provide top-notch guest service, leading to enhanced customer satisfaction ratings
- Expedited resolution of guest complaints and concerns in a timely and courteous manner, cultivating customer loyalty and repeat patronage
- Worked in conjunction with management to devise and implement innovative service strategies and promotional campaigns, driving revenue growth during high-demand periods
- Led and trained team members to deliver exceptional guest service, resulting in improved customer satisfaction
Front Office Supervisor
Vayal Veedu Resort
India
12.2018 - 08.2021
- Managed front office operations, including overseeing check-in/check-out procedures, guest inquiries, and reservations to ensure efficient and high-quality customer service
- Trained and supervised front desk staff, providing feedback and support to enhance their performance and ensure smooth daily operations
- Collaborated with other departments to address guest concerns and resolve issues in a timely and professional manner, maintaining a positive and welcoming atmosphere for all guests
- Analyzed data and KPIs to identify areas for improvement and develop action plans to drive overall business performance and profitability
Guest Relations Executive
Vythiri Resort
India
12.2016 - 11.2018
- Handle guest inquiries, requests, and concerns promptly and professionally
- Process payments and maintain accurate records of guest transactions
- Assist with room reservations and ensure accuracy in booking information
- Provide information about local attractions, restaurants, and events to enhance the guest experience
- Ensure the lobby and reception area are clean and presentable at all times
- Follow established procedures for handling emergencies
Front Office Executive
The Wayanad Gate
India
07.2015 - 11.2016
- Supervise and lead a team of front desk associates, providing guidance and training to ensure efficient and effective operations
- Conduct regular staff meetings to communicate updates, discuss challenges, and foster a positive working environment
- Manage room reservations and coordinate with the housekeeping department to ensure timely room turnovers
Senior Receptionist
Brook Streak Resort
India
03.2014 - 06.2015
- Collaborate with the front desk team to ensure smooth check-in/check-out processes, handle guest inquiries, and resolve issues in a timely and professional manner
- Implement and maintain high standards of customer service to exceed guest expectations
- Assist in the development of operational budgets and monitor expenditures to ensure financial objectives are met
- Implement cost-saving measures without compromising superior customer service
Sales Coordinator
Deedi Motors Pvt Ltd
India
02.2012 - 01.2014
- Assist the sales team with day-to-day administrative tasks, including preparing and processing sales documents, contracts, and invoices
- Maintain organized and up-to-date customer and vehicle records in the dealership's database
- Communicate with customers to gather necessary information for sales transactions and to provide updates on the status of their orders
- Responding to customer inquiries promptly and professionally, ensuring a positive customer experience
Education
Bachelor of Business Management -
Bangalore University
Skills
- Communication skills
- Property management
- Upselling
- Listing Optimization
- Conflict Resolution
- Guest Relations Experience
- VIP Guest Handling
- Front Desk Operations
- Hotel reservations system
- Opera PMS
- IDS PMS
- Infinity Plus
- CRM
- Administrative support
LINKEDIN URL
https://www.linkedin.com/in/alex-k-james-a12454204
Awards
Best Employee for the month of December2023 (Majestic City Retreat Hotel), Best Employee of the month of October2019 (Vayalveedu Resort), Customer Service Excellence Award2017 (Vythiri Resort)
PERSONAL INFO
- Date Of Birth :19.08.1989
- Marital Status : Married
- Nationality : Indian
Certification
Diploma in office automation Calicut University,2012
Timeline
Administrative Assistant
Frank Porter, Property Management
10.2024 - Current
Shift Leader - Guest Service Agent
Majestic City Retreat Hotel
10.2021 - 10.2024
Front Office Supervisor
Vayal Veedu Resort
12.2018 - 08.2021
Guest Relations Executive
Vythiri Resort
12.2016 - 11.2018
Front Office Executive
The Wayanad Gate
07.2015 - 11.2016
Senior Receptionist
Brook Streak Resort
03.2014 - 06.2015
Sales Coordinator
Deedi Motors Pvt Ltd
02.2012 - 01.2014
Bachelor of Business Management -
Bangalore University
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