Aleyna Yağmur Kuvan
Dubai,UAE
Summary
Certified cabin crew professional with expertise in in-flight service excellence, onboard selling techniques, and flight safety training. Demonstrates strong customer service, communication skills, and a proactive attitude while maintaining composure under stress. Proficient in first aid, aviation regulations, and upholding hospitality standards to ensure passenger satisfaction and safety. Skilled in public relations and social media marketing, with a reliable and punctual approach to all responsibilities. Committed to delivering exceptional travel experiences while adhering to the highest industry standards.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Cabin crew member
Emirates Airlines
Dubai, UAE
2023.10 - Current
- Acquired and utilised new skills to enhance daily tasks, aiding in improved efficiency and productivity.
- Provided friendly and efficient customer service, assisting in resolution of challenging situations.
- Maintained calmness under pressure while managing various responsibilities during long-haul flights, supporting high-quality service delivery.
Flight attendant
Freebird airlines
Antalya, Turkey
2023.03 - 2023.08
- Assisted with boarding and disembarkation processes to ensure timely service and organisation.
- Provided meal and drink services to enhance passenger comfort during flights.
- Organised entertainment activities for children on long-haul flights to engage young passengers.
- Supported passengers with special needs to promote inclusive service delivery.
Receptionist
Bluegarden hotel
Antalya, Turkey
2022.10 - 2023.02
- Maintained detailed logs of visitor entries for security purposes.
- Greeted customers in a professional manner and provided friendly assistance.
- Assisted clients, vendors, and the general public by resolving enquiries.
Yacht deckhand supervisor
Cullinan hotel
Antalya, Turkey
2022.02 - 2022.09
- Assisted in managing inventory of supplies on board to prevent shortages.
- Provided support during docking procedures to ensure safe arrivals at ports.
- Conducted regular inspections of yacht's exteriors for signs of wear or damage.
- Followed waste management procedures to promote environmental sustainability.
- Collaborated with crew members to foster positive working relationships.
- Maintained health and safety standards for crew members' wellbeing.
- Adhered to company policies and maritime laws to maintain professional conduct.
- Aided in loading and unloading processes through teamwork.
- Supported navigation efforts contributing to successful voyages.
- Ensured pristine condition of yacht through regular cleaning and polishing.
- Handled ropes and wires during mooring operations for secure anchorage.
Tourist information agent
Setur turkey
Antalya , Turkey
2021.02 - 2021.11
- Utilised organisational skills to manage multiple tasks during peak tourist season.
- Supported seamless operations at information centre.
- Assisted tourists with local history to enhance their learning experience.
- Coordinated with local businesses to gather information on special offers for tourists.
- Provided brochures, maps, and guides to facilitate visitor navigation.
- Addressed customer complaints promptly to ensure swift resolution.
- Guided tourists in planning their itineraries for enjoyable holidays.
Receptionist
Q premium hotel
Antalya, Turkey
2020.03 - 2020.12
- Welcomed guests upon arrival, providing friendly assistance and support.
- Facilitated communication by forwarding messages and posts to appropriate departments.
- Assisted team members in organising company events, contributing to improved team spirit.
Receptionist
Alin hotel
Sinop, Turkey
2019.05 - 2019.12
- Coordinated mail distribution to ensure timely delivery to each department.
- Maintained up-to-date content on company brochures for client engagement.
- Tracked complaints meticulously until issues were fully resolved.
- Handled phone calls to ensure smooth communication within the company.
Education
High School Diploma - English language
Celal aras high school
Istanbul 01/2014 - 10/2018
Diploma of Education - Tourism guidance and archaeology
Sinop university
Sinop 08/2018 -
Skills
- Cabin crew certification
- In-flight service excellence
- Customer service and hospitality
- Communication skills and public relations
- Problem-solving and composure under stress
- Knowledge of aviation regulations
- Flight safety training
- Proactive attitude and positive outlook
- Onboard selling techniques
- Reliable punctuality and uniform standards
Languages
English
Fluent
Certification
A320 aircraft license
A380 aircraft license
B777 Aircraft license
first aid certificate
civil aviation health certificate
Timeline
Cabin crew member
Emirates Airlines
2023.10 - Current
Flight attendant
Freebird airlines
2023.03 - 2023.08
Receptionist
Bluegarden hotel
2022.10 - 2023.02
Yacht deckhand supervisor
Cullinan hotel
2022.02 - 2022.09
Tourist information agent
Setur turkey
2021.02 - 2021.11
Receptionist
Q premium hotel
2020.03 - 2020.12
Receptionist
Alin hotel
2019.05 - 2019.12
High School Diploma - English language
Celal aras high school
01/2014 - 10/2018
Diploma of Education - Tourism guidance and archaeology
Sinop university
08/2018 -