Alfred Kipkaren
Dubai
Summary
Dynamic and skilled professional with expertise in technical skills, POS system operations, and menu and wine knowledge. Demonstrates exceptional customer service excellence through effective communication and active listening. Proficient in food safety and sanitation, alcohol laws and regulations, cash and card handling, upselling and sales techniques. Adept at multitasking, team collaboration, problem solving, conflict resolution, and maintaining composure under pressure. Committed to leveraging interpersonal skills to enhance customer satisfaction while pursuing opportunities for career advancement within the hospitality industry.
Overview
6
6
years of professional experience
Work history
WAITER
Bla Bla Dubai Beach Club
Dubai
2025.01 - 2026.06
- Deliver exceptional food and beverage service in a high-volume hospitality environment.
- Increase food and beverage sales through effective upselling of premium wines, beverages, and daily specials.
- Ensure guest satisfaction by providing attentive and personalized service.
- Coordinate closely with kitchen and bar teams to ensure timely order delivery and smooth operations.
JUNIOR WAITER
Bla Bla Dubai Beach Club
Dubai
2022.01 - 2025.01
- Assisted senior waiters in delivering outstanding dining experiences.
- Maintained cleanliness and organization of dining and service areas.
- Responded promptly and professionally to guest requests and inquiries.
- Developed comprehensive knowledge of menu offerings and beverage selections.
FOOD RUNNER
Bla Bla Dubai Beach Club
Dubai
2020.01 - 2022.01
- Delivered food orders accurately and efficiently to guests.
- Facilitated communication between kitchen and service teams.
- Contributed to reduced wait times and improved guest satisfaction.
- Supported restaurant operations during busy service periods.
Education
Bachelor’s Degree -
University of Nairobi
Skills
- Technical Skills
- POS System Operations
- Menu and Wine Knowledge
- Food Safety and Sanitation
- Alcohol Laws and Regulations
- Cash and Card Handling
- Upselling and Sales Techniques
- Interpersonal Skills
- Customer Service Excellence
- Communication and Active Listening
- Multitasking
- Team Collaboration
- Problem Solving and Conflict Resolution
- Ability to Work Under Pressure
- Physical Stamina
REFERENCES
Available upon request.
Accomplishments
- Best Food Runner Award – 2021
- Waiter of the Year – 2025/2026
Timeline
WAITER
Bla Bla Dubai Beach Club
2025.01 - 2026.06
JUNIOR WAITER
Bla Bla Dubai Beach Club
2022.01 - 2025.01
FOOD RUNNER
Bla Bla Dubai Beach Club
2020.01 - 2022.01
Bachelor’s Degree -
University of Nairobi