Alhanouf Hussin Alrowily
Turaif,Saudi Arabia
Summary
Motivated reservations Agent with extensive experience in hospitality services. Managed bookings across various systems with accuracy. Maximised Average Transaction Value through persuasive upselling and cross-selling.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Reservations agent
movenpick
Waad Alshamal, Saudi Arabia
05.2024 - Current
- Pre-opening phase.
- Improved customer relationships through handling complaints professionally and promptly.
- Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
- Assisted in customer queries resolution by displaying extensive knowledge of company's booking system.
- Streamlined the reservations process, creating an efficient working environment.
- Researched accommodation options to provide choices for varying tastes and budgets.
- Updated files on Opera system and personalised guest journey appropriately.
- Managed phone and walk-in reservations daily, using Opera PMS.
- Improved efficiency and productivity by acquiring new skills.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Supported team by demonstrating respect and willingness to help.
Debt collector
Concrete Company
Turaif, Saudi Arabia
11.2022 - 02.2024
- Liaised with solicitors on legal proceedings related to debt recovery actions.
- Analysed financial risk and worked to maximise compliance with payment plans.
- Performed all debt collection activities in compliance with Financial Conduct Authority (FCA) guidelines.
- Ensured accurate record-keeping with meticulous documentation of all collection activity.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Investigated cases of debt to uncover details of debtors.
- Created solutions to overcome obstacles impacting customers' ability to repay debt.
- Offered debtors assistance with payment planning.
- Communicated with customers diplomatically and respectfully.
Education
Bachelor's degree - English Literature
Al-jouf University
03.2017 - 05.2020
Skills
- Opera PMS
- Data analysis
- Booking management
- Microsoft Office Suite
- Resa-Web booking systems
- Hospitality services
- Fluent in English
- Complaint handling
- Patience and tolerance
- Product knowledge
- Active listening
Languages
English
Fluent
Arabic
Native
Certification
Departmental Trainers Roadshow
2024
Opera Cloud Training - reservations Section
2024
Antitrust
2024
Antibribery & corruption policy and influence peddling.
2024
Personal Data Protection
2024
ALL (Accor Live Limitless) training course
course
Costumer Service.
Accounting Service.
Secretary.
Project managing.
Finance.
Timeline
Reservations agent
movenpick
05.2024 - Current
Debt collector
Concrete Company
11.2022 - 02.2024
Bachelor's degree - English Literature
Al-jouf University
03.2017 - 05.2020
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