Al Hareth Majali
Dubai
Summary
I pride myself in being motivated and dedicated to making a success of every opportunity that comes my way. I'm a confident, highly organized, energetic and ambitious person who has developed a mature and responsible approach to any task I undertake, or situation that I am presented with. I'm a productive team-player, able to work toward achieving goals and deadlines. Multi-tasking is one of my core strengths and I strive to be productive at all times. I'm a lifelong learner, always eager to learn new concepts, skills and ideas that will add to my basic knowledge and life skills. I would like to embark on this opportunity to further stretch my potential, achieve my career goals and benefit the company.
Overview
10
10
years of professional experience
Work History
Business Development Executive
Cleanse Middle East
10.2022 - 01.2023
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Created cross-functional teams to promote consistent brand messaging, demand-generation programs and sales tools.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
Business Development Manager
Rope Access Middle East
10.2022 - 01.2023
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Represented company and promoted products at conferences and industry events.
Customer Service Executive
General Federation Of Jordanian Trade Unions
08.2020 - 11.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary changes.
Customer Service Representative
Duty Free
01.2018 - 01.2019
- Managed customer relationships, assisted customers with product selections, managed inventory duties to all duty free products
- Maintained a neat & clean appearance to represent a positive image of the company & its brands.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Created and maintained detailed database to develop promotional sales.
- Cross-trained and provided backup support for organizational leadership.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered prompt service to prioritize customer needs.
Front Desk Receptionist
Palm Beach Hotel
01.2017 - 01.2018
- Greeted guests in person, managed check-in & check-out process, dealt with customer complaints
- Answered phone queries to ensure customer satisfaction
- Managed administrative tasks & duties at the front desk.
Tourist Assistant
EMU - GAU (Multi Cultural Summer School)
01.2013 - 01.2016
- Planned & managed events for students & tourists
- Completed an internship program in Global Career Institute for being the most dedicated assistant to provide tourists with the best customer service
- Assisted with tour guides & other extra events & activities related to the company.
Education
High School Diploma -
Universal Schools
Amman, Jordan01.2011
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook (sending and receiving emails)
- Microsoft Teams
- CRM Software
- Customer Relationship Management
- Account Management
- Troubleshooting
- MS Office
- Remote Office Availability
- Arabic, English Fluency
Country of residence
Dubai, United Arab Emirates
Primary language
Arabic & English
Personal Information
- ID Number: 784-1992-9512651-2
- Passport Number: Q221350
- Criminal Record: None
- Date of Birth: 05/26/92
- Gender: Male
- Nationality: Jordanian
- Driving License: Yes
- Marital Status: Married
References
- Haifa Niaz Dlewan, Duty Free, +962 79 000 3377
- Qusai Salameh, Palm Beach Hotel, +1 514 244 6509
- Mahir Mono Abbasov, GAU - EMU (Multi Cultural Summer School), +99 451 215 2914
Timeline
Business Development Executive
Cleanse Middle East
10.2022 - 01.2023
Business Development Manager
Rope Access Middle East
10.2022 - 01.2023
Customer Service Executive
General Federation Of Jordanian Trade Unions
08.2020 - 11.2021
Customer Service Representative
Duty Free
01.2018 - 01.2019
Front Desk Receptionist
Palm Beach Hotel
01.2017 - 01.2018
Tourist Assistant
EMU - GAU (Multi Cultural Summer School)
01.2013 - 01.2016
High School Diploma -
Universal Schools
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