Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mohammad Hassan

Dubai

Summary

Motivated Waiter with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Waiter

Damac Hills 2 Hotel
01.2021 - 10.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.

Waiter

Best Western Plus Maya
06.2019 - 12.2021
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

3.85 - Business

Hathazari Government College
Bangladesh
01.2019

Skills

  • Order Delivery Practices
  • High-Volume Dining
  • Stocking and Replenishing
  • Table Bussing
  • Cash Handling
  • Dining Customer Service
  • Food Preparation and Safety
  • Dish Preparation
  • Food Running
  • Beverage Preparation
  • Ordering Procedures
  • Seating Assignment Preparation
  • Check Payment Processing
  • Table Setting Arrangements
  • Special Requests and Substitutions
  • Wine Service
  • Hospitality Service Expertise
  • Front of House Display Creation
  • Menu Memorization

Languages

English
Advanced (C1)
Bengali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Arabic
Beginner (A1)

Timeline

Waiter

Damac Hills 2 Hotel
01.2021 - 10.2023

Waiter

Best Western Plus Maya
06.2019 - 12.2021

3.85 - Business

Hathazari Government College

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Mohammad Hassan