Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ali Arslan

Summary

Accomplished Customer Service Executive at Privet Employer, adept in Customer Relationship Management and Complaint Handling, significantly enhanced customer satisfaction and retention. Leveraged expertise in problem resolution and relationship building, excelling in fast-paced environments. Demonstrated a strong ability to escalate critical issues, ensuring continuous improvement in service quality.

Overview

1
1
year of professional experience

Work History

Customer Service Executive

Privet Employer
UAE, Abu Dhabi
06.2023 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.

Education

Associate of Science - Medical Microbiology And Bacteriology

Government Graduate College For Boys Shakargarh
Pakistan, Sahkargarh
03.2019

Skills

  • Team Collaboration
  • Customer Engagement
  • Customer Relationship Management
  • Complaint Handling
  • Online chat and email
  • Public Speaking
  • Relationship Building
  • Call Control
  • Documentation and notes
  • Customer Service
  • Teamwork and Collaboration
  • Quality Control
  • Product Knowledge
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Report creation
  • Complaint Investigation
  • Product Recommendations

Languages

English
Upper intermediate (B2)
Urdu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Arabic
Beginner (A1)

Timeline

Customer Service Executive

Privet Employer
06.2023 - Current

Associate of Science - Medical Microbiology And Bacteriology

Government Graduate College For Boys Shakargarh
Ali Arslan