Ali Adam Dassan Daoud
Ajman,United Arab Emirates
Summary
Brings [Number] years of customer service experience within dynamic, fast-paced industry environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success. Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach. Skilled [Job Title] with extensive experience within office and call centre settings. Consistently exceeds expectations with dedicated work ethic and passion for helping people. Committed to first-class service, strong results and applying consistent best practices.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Customer Service Assistant
Shatila
Ajman , United Arab Emirates
01.2015 - 01.2018
- Managed high-volume customer queries simultaneously through effective multitasking.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Adhered strictly to policies and procedures for continued company compliance.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
Education
Bachelor of It support - Customer servers
University of science and technology
KhartoumSkills
- Quality Control
- POS systems
- High-value project management
- Shipping and receiving
- Key holder
- Stockroom procedures
- Data entry
- Report generation
- Route dispatch
- Customer relations
Languages
English
Advanced
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- [Area of expertise] License - [Timeframe]
- [Area of certification] Training - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Customer Service Assistant
Shatila
01.2015 - 01.2018
Bachelor of It support - Customer servers
University of science and technology
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