ALI ADNAN

Guest Services Officer

Hyperspace

Dubai, UAE

11.2022 - Current

Engaged deeply with the park's narrative and philosophy, fostering 40,000 sq. ft digital immersive experiences for visitors throughout their journey through interactive storytelling and meaningful interactions increasing online reviews of the park from 4.4 stars to 4.7 stars.
Recommend reducing/adding staff to this based on business levels
Confirm staff attendance and compliance to the Guest Services Manager
Assist to create weekly schedules to ensure proper staffing levels
Present on the floor ensuring attendant teams operant to agreed standards, managing queues, and confirming safety and operational procedures are consistently observed.
Actively involved in training and moving associates; train, develop, coach and counsel, resolve problems, provide open communication and feedback to the management team as appropriate
Provide feedback and observations to build individual performance plans and assist the development of team members.
Achieved a record-breaking 87 tours, spanning school student trips, tourist groups, and VIP engagements, showcasing exceptional prowess in driving visitor participation and elevating overall park satisfaction.
Proficiently managed ticketing operations with precision, handling online and physical tickets, executing POS transactions, managing cash, and resolving ticketing issues for an average of 2,000 daily visitors, contributing to a seamless and satisfying customer experience.
Effectively managed crowd control and area capacities, ensuring a positive and safe visitor experience and highlighting crisis management and pre-planning skills, further solidifying the park's reputation for excellence
Can update ticketing system, rebook ticket slots and process retail items
Assist with retail inventory management including daily and weekly stock counts
Handle any complaints including recording and update the customer feedback system
Assist with all group bookings, VIP visits, POD requests