Ali Ahmad
Dubai,UAE
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager
Gloria Jeans Coffees
Lahore, Pakistan
11.2020 - 05.2023
- Recruited and trained 40+ staff over 12 months period.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
- Created rosters on Timeframe basis using Software.
- Maintained first-class café cleanliness and food safety procedures through daily basis.
- Developed and managed cleaning rosters to guarantee cafe health and safety standards.
Head Barista / Shift Supervisor
Starbucks Coffee
Abu Dhabi, UAE
02.2015 - 11.2019
- Performed daily opening and closing routine including cashing up, inventory checks and security procedures.
- Supervised and nurtured talented team of 7 baristas for 5 years.
- Processed, prepared and served variety of orders from extensive beverage menu, staying up-to-date with seasonal changes and additional customer requests.
- Maintained professional and hygienic appearance in full compliance of uniform regulations.
- Monitored personal and team performance, assessing quality of work, encouraging professional development and reporting insights to upper management.
Head Barista / Cashier
Jewelz Cupcake & More
Abu Dhabi, UAE
07.2012 - 10.2014
- Extracted maximum flavour from each coffee bean through expert use of manual espresso machine and grinders.
- Performed daily opening and closing routine including cashing up, inventory checks and security procedures.
- Processed, prepared and served variety of orders from extensive beverage menu, staying up-to-date with seasonal changes and additional customer requests.
- Equipped team of 6 to execute high quality of service by communicating bean expertise and best practices in coffee preparation.
Barista
Gloria Jeans Coffee
Lahore, Pakistan
01.2009 - 07.2011
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Maintained clean, organized café workspaces, enabling co-workers to readily locate required supplies.
- Created specialty drinks according to exact customer requests and preferences.
- Managed peak café hours effectively, creating and delivering drinks swiftly to maintain efficient service.
Education
Diploma of Higher Education - Commerce
Oxford College of Commerce
Lahore, Pakistan 01.2008 - 01.2010
Certificate of Higher Education - Science
Our Own English High School
Lahore, Pakistan 01.2006 - 01.2008
Skills
- Beverage preparation
- Coffee brewing
- Espresso machine operation
- Strong communication
- Latte art
- Employee training
- Cash register operation
- Customer loyalty building
- Strong customer service orientation
- Inventory audits
- Team training and development
Languages
English
Native
Urdu
Native
Arabic
Intermediate
Punjabi
Advanced
Timeline
Assistant Manager
Gloria Jeans Coffees
11.2020 - 05.2023
Head Barista / Shift Supervisor
Starbucks Coffee
02.2015 - 11.2019
Head Barista / Cashier
Jewelz Cupcake & More
07.2012 - 10.2014
Barista
Gloria Jeans Coffee
01.2009 - 07.2011
Diploma of Higher Education - Commerce
Oxford College of Commerce
01.2008 - 01.2010
Certificate of Higher Education - Science
Our Own English High School
01.2006 - 01.2008
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