ALI ALJAWI
Dubai,UAE
Summary
Motivated and adaptable professional with a strong work ethic and a focus on delivering results. Skilled at working independently and in teams, with a passion for efficiency, growth, and achieving business goals.
Overview
2
2
Languages
11
11
years of professional experience
Work history
Service Support Officer
Al Rostamani International exchange
Dubai, UAE
2015.11 - 2016.12
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Client Servicing Support Manager
HSBC Bank
Dubai, UAE
2017.07 - 2025.03
- Collaborated with other departments to develop solutions that meet customer needs.
- Analyzed existing systems and identified areas for improvement to increase efficiency.
- Referred to customer support knowledgeable to address escalated concerns.
- Provided technical support and customer service to end users, resolving issues in timely manner.
- Developed processes and procedures for onboarding new employees into the system.
- Trained support agents in customer service techniques.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Corporate Services Team
- AML investigator officer- 6 month experience
Portfolio manager
HSBC
Dubai, UAE
2025.06 - Current
- Managed high-value portfolios, ensuring maximized returns on investments.
- Managed global & local companies.
- Over 400 accounts managed.
- Improved operational efficiency through implementation of advanced technology solutions.
- Assessed company finances, leading to more prudent investment decisions.
- Achieved consistent client satisfaction by providing timely market updates and advice.
Education
Bachelor Degree - Quality Management
Higher Colleges of Technology
Dubai 2016.09 -
Skills
- Adaptability
- Task Prioritization
- Time Management
- Customer Service & Management
- Product Knowledge
- Decision Making
- Problem Solving
- Interpersonal Skills
- Process Improvement
LANGUAGES
Arabic Fluent
English Fluent
Timeline
Portfolio manager
HSBC
2025.06 - Current
Client Servicing Support Manager
HSBC Bank
2017.07 - 2025.03
Bachelor Degree - Quality Management
Higher Colleges of Technology
2016.09 -
Service Support Officer
Al Rostamani International exchange
2015.11 - 2016.12