Ali Alteneiji
HR Administrator
Dubai,UAE
Summary
High calibre, resourceful professional offering Four years of rich experience in relationship management and one year of experience in HR administration, employee relations and corporate policy development. Exploring challenging position to leverage multifaceted competencies and achieve all predefined goals and objectives thus adding substantial value to the organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
HR Administrator
Computer Networks System
12.2022 - Current
- Enhanced employee retention by developing and implementing comprehensive onboarding programs.
- Streamlined HR processes for increased efficiency and reduced errors.
- Organize and maintain personnel records.
- Update internal databases (e.g. record Sick or Annual leave).
- Prepare HR documents, like employment contracts and new hire guides.
- Revise company policies.
- Liaise with external partners, like insurance vendors, and ensure legal compliance.
- Answer employees queries about HR-related issues.
- Assist payroll department by providing relevant employee information (e.g. leaves of absence, sick days and work schedules)
Relationship Manager
Mashreq Bank
04.2022 - 11.2022
- Devised business strategies to ensure company sales targets and profitability are achieved or exceeded, including rigorous prospecting activities to ensure customer satisfaction and engagement with clients
- Performed monthly forecasting and competitive analysis to determine accurate performance levels and need for growth into current and additional vertical markets and product categories
- Analyzed latest marketing trends and tracking competitors' activities, and providing valuable inputs for fine-tuning sales and marketing strategies
- Formulated strategies and developing unexplored markets and customer groups for business expansion as well as understanding overall operations for product improvements focused on cost reduction, aligned to market trend
- Researched and sourced new potential clients, understand their needs, provide required solutions and resolve key client issues and complaints.
- Represented the entire range of banking products /services to the assigned customers; lead the customer’s account planning cycle and ensure that the client’s needs and expectations are met by the business.
Key Account Manager
RAK BANK
12.2019 - 12.2021
- Establish sales strategies for key accounts and contribute to the achievement of sales operational objectives by providing inputs and recommendations for strategic planning and reviews.
- Research and source new potential clients, understand their needs, provide required solutions and resolve key client issues and complaints.
- Conduct extensive market research to understand and analyse market (local and national) trends and competitors’
activities and provide inputs for product pricing and sales planning. - Effectively meet customer expectations in terms of efficiency, correctness, and professionalism of response to enhance client relationships & loyalty and maintain high standards of service excellence.
- Interact with the potential customers to build robust business relationship with the aim to ascertain the market expectations and promote products accordingly to develop the brand & organizational image.
- Develop new markets focusing on the key customers through implementation of product promotion campaigns, developing distribution network to ensure deep market penetration reaching out to a major chunk of the customer base.
Education
Bachelor of Science - Information Technology
HCT
Ras Al-Khaimah, United Arab Emirates03.2018
Skills
- Business Development
- Customer Relationship Management
- Sales Operations
- Recruitment and selection
- Employment Record Verification
- Compensation analysis
Certification
- EIBFS Course Certification, Emirates Institute for Banking and Financial Studies, UAE, UAE, 01/01/20, 08/01/21
- Diploma Field of Travel International Air Transport Association, IATA Training, Dubai, Dubai, 01/01/19
Languages
English, Arabic, Thai
Personal Information
- Date of Birth: 04/01/96
- Nationality: UAE
- Marital Status: Single
References
- Jasem AlNuaimi, Unit Manager, RAKBANK.
- Mariam Al Hammadi, Senior Vice President, Mashreq Bank.
- Sami Ur Rahman, Senior HR Administrator, Computer Network System.
Timeline
HR Administrator
Computer Networks System
12.2022 - Current
Relationship Manager
Mashreq Bank
04.2022 - 11.2022
Key Account Manager
RAK BANK
12.2019 - 12.2021
Bachelor of Science - Information Technology
HCT
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