Ali Ameen Alawneh

• Ensure full compliance with Central Bank Regulations (CBR) and implement them across all bank departments.

• Prepare quarterly reports to assess employee performance based on established KPIs and objectives, analyzing results to ensure targets are met.

• Prepare semi-annual reports to determine the best-performing branch based on KPIs.

• Develop, update, and review Standard Operating Procedures (SOPs) to ensure alignment with regulatory requirements and industry best practices.

• Effectively manage customer complaints and ensure resolution within the defined Service Level Agreement (SLA).

• Implement corrective actions based on customer feedback to enhance service quality and customer satisfaction.

• Conduct regular and surprise branch visits to ensure adherence to quality standards and compliance with operational procedures.

• Coordinate with external vendors, such as mystery shoppers, queue management providers, and security services, to ensure high-quality service standards.

• Coordinate and implement internal and external training programs to develop employee skills and ensure their motivation to meet bank objectives.

• Monitor employee performance through monthly reports, analyzing outcomes to ensure continuous development and goal achievement.

• Review audit reports and implement corrective actions to ensure compliance with policies and standards.

• Use Key Performance Indicators (KPIs) to analyze employee performance and drive continuous improvements in processes.

• Provide training and guidance to new employees, ensuring they are fully integrated and meet the bank’s standards.

• Guide employees through change management processes, ensuring smooth transitions during system or procedural updates.

Provide exceptional customer service, promote bank products, and ensure smooth transaction processing while meeting sales targets and maintaining compliance with bank policies.

Responsible for providing excellent customer service, processing transactions such as deposits, withdrawals, and transfers, managing cash accurately, and ensuring compliance with banking regulations. They assist with account maintenance, promote bank products, resolve transaction issues, and follow security protocols. Additionally, they reconcile cash drawers at the end of each shift to ensure accuracy.

A teller at a money exchange company is responsible for processing currency exchanges, handling cash transactions accurately, and ensuring compliance with financial regulations. They assist customers with exchanging foreign currency, provide information on exchange rates, and ensure secure transactions. The teller also verifies identification, monitors for suspicious activities, and balances cash at the end of each shift.