Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Timeline
CustomerServiceRepresentative
Ali Asad

Ali Asad

Dubai,United Arab Emirates

Summary

Accomplished professional with expertise in customer relationship management and team leadership. Proficient in Microsoft Office Suite, Salesforce, and various CRM software. Proven track record in problem solving, time management, and quality assurance. Focused on leveraging skills to enhance customer satisfaction and drive organizational success.

Overview

4
4
years of professional experience
2016
2016
years of post-secondary education

Work history

Administrative Assistant / Graphic Designer

GAS INFORMATION AND TECHNOLOGY
Dubai, United Arab Emirates
01.2023 - 12.2025
  • Designed logos, brochures, business cards, and social media creatives for clients across various industries (events, fashion, tech).
    Proficient in Adobe Photoshop, Illustrator, and Canva with a focus on modern, clean, and brand-consistent designs.
    Created event banners, stage backdrops, and promotional posters for event management campaigns.
  • Managed daily administrative tasks including scheduling, email handling, and document preparation.
    Maintained organized filing systems and ensured timely data entry and record keeping.
    Coordinated meetings, travel arrangements, and internal communications.
    Supervised and guided a small admin team, delegated tasks, and monitored performance.
    Trained new staff on office procedures and software tools.
    Acted as a communication bridge between team and management for smooth operations.
    Proficient in MS Office (Word, Excel, Outlook) and comfortable working under pressure.

Customer Service Representative

GAS INFORMATION AND TECHNOLOGY
Dubai
01.2022 - 12.2023
  • Delivered exceptional customer support through phone, email, and chat, resolving queries promptly and professionally.
  • Maintained a customer satisfaction rating of over 90% by consistently exceeding service expectations.
  • Handled a high volume of inbound and outbound calls, ensuring efficient and accurate information delivery.
  • Collaborated with internal departments to resolve complex issues, improving customer retention.
  • Trained new team members on company policies, CRM systems, and effective communication strategies.
  • Demonstrated strong problem-solving skills and a calm demeanor in handling difficult customer interactions.

Education

B Com -

GOVERNMENT COMMERCE COLLEGE

Diploma in Commerce - undefined

GOVERNMENT COMMERCE COLLEGE

Skills

  • Microsoft Office Suite
  • Excel and PowerPoint
  • Live chat handling
  • Salesforce platform
  • CRM software mastery
  • Customer relationship management
  • Record keeping and documentation
  • Problem solving and time management
  • Team coordination
  • Digital marketing strategies
  • Data entry proficiency
  • IT support and guidance
  • Speedy response creation
  • Public speaking
  • Account management
  • Basic accounting
  • Live chat operation
  • Team Leadership
  • Quality Assurance

Languages

English
Advanced
Hindi
Native
Urdu
Native

Personal Information

  • Date of birth: 08/01/99
  • Nationality: Pakistan
  • Marital status: Single
  • Visa status: Employment Visa

Timeline

Administrative Assistant / Graphic Designer

GAS INFORMATION AND TECHNOLOGY
01.2023 - 12.2025

Customer Service Representative

GAS INFORMATION AND TECHNOLOGY
01.2022 - 12.2023

Diploma in Commerce - undefined

GOVERNMENT COMMERCE COLLEGE

B Com -

GOVERNMENT COMMERCE COLLEGE

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Ali Asad