Ali Asad
Dubai,United Arab Emirates
Summary
Accomplished professional with expertise in customer relationship management and team leadership. Proficient in Microsoft Office Suite, Salesforce, and various CRM software. Proven track record in problem solving, time management, and quality assurance. Focused on leveraging skills to enhance customer satisfaction and drive organizational success.
Overview
4
4
years of professional experience
2016
2016
years of post-secondary education
Work History
Customer service executive
GAS INFORMATION AND TECHNOLOGY
Dubai, United Arab Emirates
01.2023 - 12.2025
- Supervised a team, customer service representatives, ensuring high performance and adherence to company protocols.
- Monitored daily operations to maintain service quality, achieving a consistent customer satisfaction.
- Conducted regular training sessions and performance evaluations to boost team efficiency and individual growth.
- Handled escalated customer issues with professionalism, ensuring timely resolution and retention.
- Prepared daily/weekly reports and presented performance insights to management for strategic improvements.
- Collaborated with cross-functional departments to streamline processes and enhance customer experience.
- Provided accurate information to customers, which resulted in fewer returned orders.
- Assisted in training new staff to ensure consistency in service delivery.
- Developed strong product knowledge, customers appreciated the extra information.
- Kept up-to-date with company policies, ensuring correct information was given at all times.
Customer Service Representative
GAS INFORMATION AND TECHNOLOGY
Dubai
01.2022 - 12.2023
- Delivered exceptional customer support through phone, email, and chat, resolving queries promptly and professionally.
- Maintained a customer satisfaction rating of over 90% by consistently exceeding service expectations.
- Handled a high volume of inbound and outbound calls, ensuring efficient and accurate information delivery.
- Collaborated with internal departments to resolve complex issues, improving customer retention.
- Trained new team members on company policies, CRM systems, and effective communication strategies.
- Demonstrated strong problem-solving skills and a calm demeanor in handling difficult customer interactions.
Education
B Com -
GOVERNMENT COMMERCE COLLEGE
Diploma in Commerce - undefined
GOVERNMENT COMMERCE COLLEGE
Skills
- Microsoft Office Suite
- Excel and PowerPoint
- Live chat handling
- Salesforce platform
- CRM software mastery
- Customer relationship management
- Record keeping and documentation
- Problem solving and time management
- Team coordination
- Digital marketing strategies
- Data entry proficiency
- IT support and guidance
- Speedy response creation
- Public speaking
- Account management
- Basic accounting
- Live chat operation
- Team Leadership
- Quality Assurance
Languages
English
Advanced
Hindi
Native
Urdu
Native
Personal Information
- Date of birth: 08/01/99
- Nationality: Pakistan
- Marital status: Single
- Visa status: Employment Visa
Timeline
Customer service executive
GAS INFORMATION AND TECHNOLOGY
01.2023 - 12.2025
Customer Service Representative
GAS INFORMATION AND TECHNOLOGY
01.2022 - 12.2023
Diploma in Commerce - undefined
GOVERNMENT COMMERCE COLLEGE
B Com -
GOVERNMENT COMMERCE COLLEGE
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