Summary
Overview
Work History
Education
Accomplishments
Timeline
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Ali Ayad

Ali Ayad

Sales & Customer Service Specialist
Dubai

Summary

Enthusiastic and results-driven customer service and sales professional with over 2 years of experience in the hospitality and tech sectors across Canada. Proven ability to lead teams, increase sales, and enhance customer satisfaction. Adept at integrating innovative tools such as AI to streamline operations and drive business growth. Currently seeking an opportunity in Dubai to leverage my international experience and contribute to organizational success.

Overview

2
2
years of professional experience

Work History

Sales Manager

White Diamond Banquet & Conference Center
08.2024 - 03.2025

Managed and led sales operations for a large event venue specializing in weddings, corporate events, and private functions. Oversaw a team of 20 staff, developed client-centered event solutions, and consistently exceeded booking targets. Leveraged AI tools to optimize marketing outreach and drive customer engagement.

Sales Representative

Alarm Direct
11.2023 - 04.2024

Handled direct client sales and lead follow-up for a home security company. Built and maintained relationships with prospects and clients, converting leads into long-term customers. Contributed to revenue growth through strong communication skills, sales presentations, and CRM management.

Co-Founder / Co-Owner Of an AI Company

Editur.AI
12.2023 - Current

Co-founded an AI-based software company focused on content automation. Responsible for business development, product marketing, and client acquisition. Oversaw strategic planning, customer onboarding, and partnership outreach to scale the platform across multiple sectors.

Education

Diploma In Management - Hospitality / Business Management

Hospitality College
Montreal, Canada
08.2024

Accomplishments

  • Increased event bookings by 35% through targeted sales efforts at White Diamond
  • Successfully led and trained a team of 20 event staff
  • Co-founded Editur.AI, introducing AI tools to improve sales and content processes
  • Consistently met or exceeded sales targets at Alarm Direct
  • Enhanced customer experience through tailored event planning and issue resolution

Timeline

Sales Manager

White Diamond Banquet & Conference Center
08.2024 - 03.2025

Co-Founder / Co-Owner Of an AI Company

Editur.AI
12.2023 - Current

Sales Representative

Alarm Direct
11.2023 - 04.2024

Diploma In Management - Hospitality / Business Management

Hospitality College
Ali AyadSales & Customer Service Specialist