Ali Bilal
Dubai
Summary
Highly analytical and data-driven E-commerce Manager effectively scales online customer acquisition efforts and e-commerce capabilities to drive sales growth. Routinely tests new features and assets and measures results as company grows and evolves. Strong understanding of e-commerce consumer behavior and audience segmentation along with website analytic and tracking tools.
Overview
4
4
years of professional experience
Work History
Operations Manager/Digital Marketing Specialist
Noorani Trades
08.2021 - Current
- Developing new business during events by networking and cross selling company product and services
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Testing AB, PPC, Social media ads to improve ROI on all digital platforms
- Monitored and evaluated website analytics to assess campaign success, identify issues and make forward-thinking adjustments to maintain targets.
- Successfully launched offline and online consumer targeting and marketing strategy.
Business Development Manager
Noorani Trades LLC
05.2020 - 08.2021
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Prospected 10+ new weekly leads using cold calling, site visits and customer referrals.
- Implemented marketing strategies for stand-alone, fully integrated Trading company providing solutions to meet demands of FMCG industry.
E-COMMERCE MANAGER
Al Futtaim Retail - Toys R Us
03.2019 - 04.2020
- Responsible for all third party partners (couriers, assembly team, Logistics team, etc)
- Achieving next day delivery milestone after 2 months of launching Online store.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
Customer Centricity Manager
Al Futtaim Retail - Toys R Us
03.2019 - 09.2019
- Managing all customer inquires and complaints
- Improving customer engagement and life cycle
- Training sales team in being customer focused
- Improving efficiency by 30% of all sales staff in stores
Education
BBA -
Waterloo University
Ontario, Canada06.2021
GED -
American College
Dubai, UAE04.2014
Skills
- Onboarding and Orientation
- Planning and Implementation
- Operation Monitoring
- Business Growth Initiatives
- Advertising Campaign Development
- Customer Service
Timeline
Operations Manager/Digital Marketing Specialist
Noorani Trades
08.2021 - Current
Business Development Manager
Noorani Trades LLC
05.2020 - 08.2021
E-COMMERCE MANAGER
Al Futtaim Retail - Toys R Us
03.2019 - 04.2020
Customer Centricity Manager
Al Futtaim Retail - Toys R Us
03.2019 - 09.2019
BBA -
Waterloo University
GED -
American College
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