Ali Essam
Dubai,United Arab Emirates
Summary
Personable Passenger Service Agent with focus and eye for detail offers attentive support in fast-paced airport environments. Checked documents and verified compliance ahead of check-in and travel. Solution-focused and calm under pressure to maintain positive, secure passenger services.
Overview
1
1
year of post-secondary education
Work history
Passenger service agent
Sharjah International Airport
Sharjah, United Arab Emirates
01.2024 - 02.2024
- Explained benefits of purchasing travel insurance with clients to boost Average Transaction Value.
- Performed boarding gate duties in line with airline schedule.
- Trained and mentored junior consultants in customer service best practices.
- Responded calmly to help distressed, confused or lost passengers.
- Communicated changes to passengers promptly, providing additional information to help manage travel anxiety.
- Utilised business travel expertise to design cost-effective corporate trips.
- Instructed passengers on safety and emergency procedures and answered passenger enquiries.
- Managed team member schedules and work assignments.
- Advised customers on specific visa and passport requirements.
- Monitored flight costs and demand to achieve best-possible prices.
Passenger ground services program
Wings Way Training Institute LLC
Dubai
01.2023
- Providing information to passengers about flight times, gate changes, delays, and other pertinent information
- Processing boarding passes, checking identification documents, and directing passengers to security checkpoints
- Coordinating with other ground staff to arrange for transportation and hotel accommodations for passengers who need assistance
- Handling customer complaints, helping resolve disputes, and referring problem cases to supervisors for further attention
- Greeting passengers at airports and providing information about flight schedules, delays, or cancellations
- Assisting passengers with stowing carry-on bags in overhead compartments or under seats, etc.
WAITR GRAND EXCELSIOR HOTEL
- Resolved customer complaints promptly, escalating larger operational concerns to management
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback
- Anticipated and addressed guests' service needs
- Seated guests quickly and coordinated timely service to minimize table wait times
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
Engineering technical assistant
JIAFENG SMART ELECTRONICS L.L.C
Dubai
01.2022
- Assured product quality by designing electrical testing methods and testing finished products
- Conducted investigations and troubleshooting into faulty electrical machinery, fixing issues effectively and within timeframes
- Carried out thorough quality analysis on finished electrical work, ensuring work was completed to high-quality and safe standards
- Shadowed senior engineers to increase knowledge and skills in engineering best practices and techniques
- Advanced engineering skills, techniques and abilities by attending regular workshops, training and researching
- Kept project leaders regularly updated with progress, maintaining open, productive communication
- Operated computer-assisted engineering and design software to perform tasks
- Studied maps and conducted field surveys to correct power system problems
- Managed system analysis to maintain safe and reliable electrical
Education
Passenger ground services program -
Wings Way Training Institute LLC
01.2023 - 05.2023
TOURISM AND HOTELS SERVICE - undefined
Orman Tourism and Hotels High School
01.2022 - 05.2022
Skills
- Guest rapport
- Team leadership
- Self-disciplined
- Reservation management
- Baggage handling
- Ticketing
- Hospitality
- Time management
- Flexible worker
- Communication skills
- Service prioritization
- Positive attitude
- Problem-solving
- Highly motivated
- Customer service management
- Public announcements
Languages
Arabic
English
Affiliations
- Basketball_music
References
References available upon request.
Timeline
Passenger service agent
Sharjah International Airport
01.2024 - 02.2024
Passenger ground services program
Wings Way Training Institute LLC
01.2023
Passenger ground services program -
Wings Way Training Institute LLC
01.2023 - 05.2023
Engineering technical assistant
JIAFENG SMART ELECTRONICS L.L.C
01.2022
TOURISM AND HOTELS SERVICE - undefined
Orman Tourism and Hotels High School
01.2022 - 05.2022
WAITR GRAND EXCELSIOR HOTEL
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