Ali Ghazzawi
Floor Manager
Dubai
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Floor Manager
Citadelle Dubai
03.2024 - Current
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed team to maintain smooth-running operations of shop floor.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
- Managed staff scheduling to cover peak times effectively without overstaffing.
Head Waiter/ VIP Waiter
Addmind Hospitality Group
10.2021 - Current
- Monitored dining rooms for seating availability as well as service, safety, and wellbeing of guests
- Trained staff members on use of POS system
- Supervised server staff and simultaneously served personal section of tables
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Managed food resources, memorized orders, and coordinated customer service
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
Floor Supervisor
Addmind Hospitality Group
05.2018 - 09.2021
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Established objectives to offer team members clear roadmap to help company achieve overall goals
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Held team meetings to gain feedback, provide updates and set policies
- Monitored sales floor and provided customer service to foster retention and loyalty
Education
Bachelor of Business - Banking And Finance
American University of Culture & Education (AUCE)
03.2017 - 05.2021
Skills
- Upselling techniques
- Guest relations management
- Quality controls
Scheduling and planning
Stock management
Team building
Department management
Sales training
Health and safety
Inventory management
Team training and development
Customer relations
Timeline
Floor Manager
Citadelle Dubai
03.2024 - Current
Head Waiter/ VIP Waiter
Addmind Hospitality Group
10.2021 - Current
Floor Supervisor
Addmind Hospitality Group
05.2018 - 09.2021
Bachelor of Business - Banking And Finance
American University of Culture & Education (AUCE)
03.2017 - 05.2021
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