Summary
Overview
Work History
Education
Skills
Websites
Visaexpiry
Personal Information
Certification
Timeline
Generic
ALI HADI

ALI HADI

Team Leader
Dubai

Summary

A results-driven professional with strong team leadership skills, proven experience in delivering exceptional customer support, and a foundational understanding of HR practices. Adept at managing and motivating teams to achieve goals, ensuring customer satisfaction, and resolving issues efficiently. Skilled in utilizing CRM systems to track customer interactions and improve service quality.

Overview

4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Team Leader

White Paper Alliance IT Services
10.2023 - Current

l Led a team of 15-20 sales professionals within a dynamic gaming company, ensuring alignment with company objectives and targets.

l Monitored team performance metrics and KPIs, consistently achieving or surpassing sales goals.

l Implemented incentive programs and recognition schemes to drive motivation and engagement among team members.

l Collaborated with cross-functional teams to develop and implement new strategies for customer acquisition and retention.

l Utilized CRM systems effectively to track sales progress, analyze data, and generate actionable insights for strategic decision-making.

l Designed and delivered training programs on sales techniques, product knowledge, and customer service best practices.

l Liaised effectively with other departments such as marketing, operations, and finance to ensure alignment of sales activities with overall business objectives.

l Received recognition for outstanding leadership and performance, including 'Team Leader of the Quarter' award.

HR Specialist

Easy Line Medical Equipment
11.2022 - 06.2023
  • Company Overview: Laboratory Equipment
  • Managed recruitment processes including sourcing, screening, interviewing, and hiring candidates
  • Handled employee onboarding and orientation programs to ensure smooth integration into the organization
  • Developed and implemented HR policies and procedures in compliance with labor laws and regulations
  • Oversaw payroll processing and ensured accurate and timely payment of wages
  • Laboratory Equipment

HR Officer

Masood Textile Mills Pvt ( Textile Mills )
12.2020 - 02.2022

Ensure fair and competitive compensation for employees Administer health insurance, retirement plans, and other employee benefits.

Expert in final settlements, ensuring timely payment of owed compensation per policy.

Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
Coordinated employee placements and administrative details.
Processed paperwork and hiring details for promotions and lateral position changes.

Education

FSC Pre Medical -

GOVT COLLEGE FAISALABAD
Pakistan
01.2014 - 01.2016

BBA Hons -

NCBA&E
Pakistan
01.2016 - 01.2020

Skills

Microsoft Office Suite

CRM Software

Training Coordination

Onboarding efficiency

Payroll Processing

Pre-screening Process

Training and Development

HR Policies and Procedures

Conflict Resolution

HRIS/HRMS

Policy Implementation

Interviewing Skills

Performance Management

Visaexpiry

2025

Personal Information

  • Date of Birth: 04/21/98
  • Nationality: Pakistani
  • Marital Status: Single
  • Visa Status: Residence Visa

Certification

Driving License

Timeline

Driving License

10-2024

Team Leader

White Paper Alliance IT Services
10.2023 - Current

HR Specialist

Easy Line Medical Equipment
11.2022 - 06.2023

HR Officer

Masood Textile Mills Pvt ( Textile Mills )
12.2020 - 02.2022

BBA Hons -

NCBA&E
01.2016 - 01.2020

FSC Pre Medical -

GOVT COLLEGE FAISALABAD
01.2014 - 01.2016
ALI HADITeam Leader