A results-driven professional with strong team leadership skills, proven experience in delivering exceptional customer support, and a foundational understanding of HR practices. Adept at managing and motivating teams to achieve goals, ensuring customer satisfaction, and resolving issues efficiently. Skilled in utilizing CRM systems to track customer interactions and improve service quality.
l Led a team of 15-20 sales professionals within a dynamic gaming company, ensuring alignment with company objectives and targets.
l Monitored team performance metrics and KPIs, consistently achieving or surpassing sales goals.
l Implemented incentive programs and recognition schemes to drive motivation and engagement among team members.
l Collaborated with cross-functional teams to develop and implement new strategies for customer acquisition and retention.
l Utilized CRM systems effectively to track sales progress, analyze data, and generate actionable insights for strategic decision-making.
l Designed and delivered training programs on sales techniques, product knowledge, and customer service best practices.
l Liaised effectively with other departments such as marketing, operations, and finance to ensure alignment of sales activities with overall business objectives.
l Received recognition for outstanding leadership and performance, including 'Team Leader of the Quarter' award.
Ensure fair and competitive compensation for employees Administer health insurance, retirement plans, and other employee benefits.
Expert in final settlements, ensuring timely payment of owed compensation per policy.
Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
Coordinated employee placements and administrative details.
Processed paperwork and hiring details for promotions and lateral position changes.
Microsoft Office Suite
CRM Software
Training Coordination
Onboarding efficiency
Payroll Processing
Pre-screening Process
Training and Development
HR Policies and Procedures
Conflict Resolution
HRIS/HRMS
Policy Implementation
Interviewing Skills
Performance Management
Driving License
Driving License