Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Ali Hasan

Ali Hasan

Key Account Manager
Kuwait

Summary

Dynamic, proven& growth-focused account management professional with +7 years of experience in Telecommunication industry with demonstrated communication skills. Analytical, strategic planner and accomplished team leader. Able to handle and deescalate high-stress situations. Specialized in establishing and developing new partnerships and refit projects. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

9
9
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Key Account Manager-Operator

Huawei Technologies
Kuwait, Kuwait
07.2018 - Current
  • Managing +$30M book of business with customers.
  • Analyzing key competitors to respond to competitive threats.
  • Developing foundational and key relationships with Key stakeholders & CXOs.
  • Establishing and maintaining overall Huawei-Customer relationship and ensure overall customer satisfaction and success.
  • Providing professional insights through our solutions experts and provide proper solutions which add value to our customers.
  • Driving conversations with customers that present strategic alignment between customer objectives and our organization
  • Acting as PD for many +15M USD key projects
  • Leading planning and execution on opportunities with resources and partners to cross-sell and up-sell.
  • Planning portfolio of work of success engagements to drive outcomes aligned with customer's prioritized solutions and workloads
  • Proactively builds and maintains up-to-date knowledge of customer's business priorities, risks and challenges
  • Defining customer's pain point and provide proper solution.
  • Playing key role of filtering customer requirement and assign it to solutions, sales& delivery teams
  • Developing, leading, and implementing account strategies and opportunity close plans
  • Planning portfolio of work of success engagements to drive outcomes aligned with customer's prioritized solutions and workloads.
  • Creating sales forecasts to target daily, monthly and yearly objectives.
  • Negotiating and closing contracts items for key projects
  • Improving account management by predicting potential competitive threats and outlining proactive solutions.
  • Leveraging strategic planning to penetrate key accounts.
  • Securing high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.

Cloud Core& VAS Presales Team Lead

Huawei Technologies
Kuwait
09.2018 - 07.2020
  • Managing a team consists of 6 Cloud Core& VAS Sr. Pre-sales Engineers
  • Managing all new IT solutions such as Infrastructure, Cloud, NFV, storages….etc.
  • Acting as a presales team leader in many Cloud/IT& ICT Solutions
  • Play to role of VAS interface with customer high management.
  • Building Proper Solution after analyzing customer pain points.
  • Implementing professional deep insight into customer's network.
  • Contribute with Sales team to explain and present the features of our new Core, VAS& IT solutions in order to meet customer's needs.
  • Leading all UAT after implementing any VAS/IT software upgrades or launching and installing any solution/service
  • Handling& managing new SDP (Service Delivery Platform) Project for whole stc VAS department and take the leadership for the communication with higher management & marketing team
  • Handling and analyze any CRM/IT & Billing system issue integrated with SDP until issue closed
  • Managing related VAS 3rd Parties which responsible for Major nodes in VIVA network like SMSC/USSD/RBT...etc
  • Setting a proper plan to the team to monitor team performance& assigning the suitable task for each member
  • Performing High/Critical Risk operations on Live network on whole VAS nodes
  • Responsible for Fusion Sphere open Stack cloud (NFV)
  • Responsible for CORE CLOUD NFVI environment which handles whole CORE nodes such as MSC,HLR, VLS, UPCC…etc.
  • Managing cloud Storages and lead the implementation of all P&R
  • Taking leadership on ROT projects on VAS cloud such as Migrating network VMs in VAS cloud from old FS to new FS.
  • Managing whole VAS cloud Project in VIVA including maintenance/upgrades/bugs issues in software and fixing whole hardware issues
  • Making full designs and architectures for new projects and customer requirements
  • Taking place to be Point of contact of VAS team with higher management and customer
  • Creating workshops for different customer's departments to explain the added value from each new implementation& project
  • Participating in whole Cyber security audits and fix all found Cyber security issues if any.

VAS Back Office Engineer

Huawei Technologies
Kuwait
01.2017 - 08.2018
  • Troubleshooting on Linux Suse linux, Red Hat, SQL and widows
  • Following iCare process and managing service SLA
  • Crating network changes on change management system according to standard procedures
  • Preventive Maintenance and Health check every quarter for VAS nodes.
  • Monthly and Weekly Maintenance
  • Second level support for customer
  • Creating standard operation procedure (SOP) for all day to day operations.
  • Measuring running services using standard KPIs with customer
  • Monitoring ticketing system to ensure solving/closing within SLA
  • Ensure products spare parts availability.
  • Implementation and configuration of different VAS solutions
  • Taking leadership of integration activities between VAS solutions with core network, charging and billing systems and third party service providers (SPs)
  • Ensuring timely delivery of content through VAS solutions operation and
  • Maintenance of hardware and software of VAS nodes such as (SMSC, MMSC,
  • VMS, MCA, USSD, CRBT, etc.)
  • Ensure timely backups of all important data in VAS nodes
  • Managing SDP products and dealing with it
  • Doing needed operation and upgrade for all related products
  • Managing and handling all SDP (Service delivery platform) related work.

CORE & VAS Network Engineer

Huawei Technologies
Kuwait
10.2015 - 01.2017
  • Possessing excellent information about CN and its equipment: CS part MSC, HLR, VLR, STP, MGW, EIR and PS part SGSN, GGSN
  • Dealing and maintaining hardware software for (CS & PS) parts
  • Good knowledge with interconnection between (MSC and PSTN, IGW)
  • Dealing with LMT for maintaining the (SGSN &GGSN, MSC, STP, HLR) Hardware and tracing the massages.
  • Generating reports for Network Performance by using M2000, I2000 and LMT's Software.
  • Performing daily surveillance, troubleshooting equipment alarms and doing proper escalation.
  • Monitoring CN equipment (MSC, HLR, MGW, STP,) & analyze the customer traces in 2G &3G for GGSN, SGSN & blackberry
  • Handling whole VAS&CORE Alarms.

Education

Bachelor Degree - Engineering: Telecommunication & Electronics

Amman Al-Ahliya University, Amman
10.2010 - 06.2015

CCNA -

Cyber Security Institute, Amman
07.2019 - 08.2019

SQL -

Solo Learn, Online
07.2019 - 08.2019

Skills

Relationship builderundefined

Accomplishments

  • Successfully got the first PO in the MENA region for the new FTTR solution in Jun 2022.
  • Collaborated with the account team as Customer relationship Team lead on the biggest RFP which worth 70M $ and successfully won it on Jun 2022.
  • Successfully enlarged the biggest RAN scope in 2022 from 2.7M $ to 4.3M $.
  • Managed and signed the first MOU in the gulf region for Huawei cloud connectivity solution- First Network-as-a Solution-project in 2022.
  • Influenced Key customer to increase their budget by 25% in 2021& 2022.
  • Supervised team of 8 staff members including Solutions,product managers and won a first breakthrough Storage project for Huawei in Ooredoo account in 2021.
  • Successfully led Key account in 2021 to achieve +2M USD of B2B revenue from the scratch.
  • Successfully increased Huawei Market share in CORE network domain in Ooredoo Kuwait Account to reach 100% in 2021.
  • Successfully secured our Managed services contract for 3 years (to 2024) by managing all the contract,prices& clauses negotiations in 2021.
  • Breakthrough the first Hybrid power solution for Ooredoo Account in 2021
  • Breakthrough all the C-level relationship with Ooredoo Key Accounts.
  • Enhanced our managed services contract clauses which let to improve our account profit .
  • Achieved 2M $ over the target in CORE network domain by introducing SA Core solution in 2021 H2.
  • Implemented on 2021 a Joint BNC -Business& network consulting- session with our Customer and successfully influenced customer strategy till 2024.
  • Successfully closed 2021 Negotiation for all CAPEX& OPEX projects with customer's CPO in 2021 Q1.
  • Successfully as a pre-sales TL built a cloud core solution and sell it to Stc account in 2018. Iaas Solution.

Timeline

Solo Learn - SQL,
07.2019 - 08.2019
Cyber Security Institute - CCNA,
07.2019 - 08.2019
Cloud Core& VAS Presales Team Lead - Huawei Technologies
09.2018 - 07.2020
Key Account Manager-Operator - Huawei Technologies
07.2018 - Current
VAS Back Office Engineer - Huawei Technologies
01.2017 - 08.2018
CORE & VAS Network Engineer - Huawei Technologies
10.2015 - 01.2017
Amman Al-Ahliya University - Bachelor Degree, Engineering: Telecommunication & Electronics
10.2010 - 06.2015

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Ali HasanKey Account Manager