Ali Hasan
Key Account Manager
Kuwait
Summary
Dynamic, proven& growth-focused account management professional with +7 years of experience in Telecommunication industry with demonstrated communication skills. Analytical, strategic planner and accomplished team leader. Able to handle and deescalate high-stress situations. Specialized in establishing and developing new partnerships and refit projects. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Key Account Manager-Operator
Huawei Technologies
Kuwait, Kuwait
07.2018 - Current
- Managing +$30M book of business with customers.
- Analyzing key competitors to respond to competitive threats.
- Developing foundational and key relationships with Key stakeholders & CXOs.
- Establishing and maintaining overall Huawei-Customer relationship and ensure overall customer satisfaction and success.
- Providing professional insights through our solutions experts and provide proper solutions which add value to our customers.
- Driving conversations with customers that present strategic alignment between customer objectives and our organization
- Acting as PD for many +15M USD key projects
- Leading planning and execution on opportunities with resources and partners to cross-sell and up-sell.
- Planning portfolio of work of success engagements to drive outcomes aligned with customer's prioritized solutions and workloads
- Proactively builds and maintains up-to-date knowledge of customer's business priorities, risks and challenges
- Defining customer's pain point and provide proper solution.
- Playing key role of filtering customer requirement and assign it to solutions, sales& delivery teams
- Developing, leading, and implementing account strategies and opportunity close plans
- Planning portfolio of work of success engagements to drive outcomes aligned with customer's prioritized solutions and workloads.
- Creating sales forecasts to target daily, monthly and yearly objectives.
- Negotiating and closing contracts items for key projects
- Improving account management by predicting potential competitive threats and outlining proactive solutions.
- Leveraging strategic planning to penetrate key accounts.
- Securing high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Cloud Core& VAS Presales Team Lead
Huawei Technologies
Kuwait
09.2018 - 07.2020
- Managing a team consists of 6 Cloud Core& VAS Sr. Pre-sales Engineers
- Managing all new IT solutions such as Infrastructure, Cloud, NFV, storages….etc.
- Acting as a presales team leader in many Cloud/IT& ICT Solutions
- Play to role of VAS interface with customer high management.
- Building Proper Solution after analyzing customer pain points.
- Implementing professional deep insight into customer's network.
- Contribute with Sales team to explain and present the features of our new Core, VAS& IT solutions in order to meet customer's needs.
- Leading all UAT after implementing any VAS/IT software upgrades or launching and installing any solution/service
- Handling& managing new SDP (Service Delivery Platform) Project for whole stc VAS department and take the leadership for the communication with higher management & marketing team
- Handling and analyze any CRM/IT & Billing system issue integrated with SDP until issue closed
- Managing related VAS 3rd Parties which responsible for Major nodes in VIVA network like SMSC/USSD/RBT...etc
- Setting a proper plan to the team to monitor team performance& assigning the suitable task for each member
- Performing High/Critical Risk operations on Live network on whole VAS nodes
- Responsible for Fusion Sphere open Stack cloud (NFV)
- Responsible for CORE CLOUD NFVI environment which handles whole CORE nodes such as MSC,HLR, VLS, UPCC…etc.
- Managing cloud Storages and lead the implementation of all P&R
- Taking leadership on ROT projects on VAS cloud such as Migrating network VMs in VAS cloud from old FS to new FS.
- Managing whole VAS cloud Project in VIVA including maintenance/upgrades/bugs issues in software and fixing whole hardware issues
- Making full designs and architectures for new projects and customer requirements
- Taking place to be Point of contact of VAS team with higher management and customer
- Creating workshops for different customer's departments to explain the added value from each new implementation& project
- Participating in whole Cyber security audits and fix all found Cyber security issues if any.
VAS Back Office Engineer
Huawei Technologies
Kuwait
01.2017 - 08.2018
- Troubleshooting on Linux Suse linux, Red Hat, SQL and widows
- Following iCare process and managing service SLA
- Crating network changes on change management system according to standard procedures
- Preventive Maintenance and Health check every quarter for VAS nodes.
- Monthly and Weekly Maintenance
- Second level support for customer
- Creating standard operation procedure (SOP) for all day to day operations.
- Measuring running services using standard KPIs with customer
- Monitoring ticketing system to ensure solving/closing within SLA
- Ensure products spare parts availability.
- Implementation and configuration of different VAS solutions
- Taking leadership of integration activities between VAS solutions with core network, charging and billing systems and third party service providers (SPs)
- Ensuring timely delivery of content through VAS solutions operation and
- Maintenance of hardware and software of VAS nodes such as (SMSC, MMSC,
- VMS, MCA, USSD, CRBT, etc.)
- Ensure timely backups of all important data in VAS nodes
- Managing SDP products and dealing with it
- Doing needed operation and upgrade for all related products
- Managing and handling all SDP (Service delivery platform) related work.
CORE & VAS Network Engineer
Huawei Technologies
Kuwait
10.2015 - 01.2017
- Possessing excellent information about CN and its equipment: CS part MSC, HLR, VLR, STP, MGW, EIR and PS part SGSN, GGSN
- Dealing and maintaining hardware software for (CS & PS) parts
- Good knowledge with interconnection between (MSC and PSTN, IGW)
- Dealing with LMT for maintaining the (SGSN &GGSN, MSC, STP, HLR) Hardware and tracing the massages.
- Generating reports for Network Performance by using M2000, I2000 and LMT's Software.
- Performing daily surveillance, troubleshooting equipment alarms and doing proper escalation.
- Monitoring CN equipment (MSC, HLR, MGW, STP,) & analyze the customer traces in 2G &3G for GGSN, SGSN & blackberry
- Handling whole VAS&CORE Alarms.
Education
Bachelor Degree - Engineering: Telecommunication & Electronics
10.2010 - 06.2015
CCNA -
07.2019 - 08.2019
SQL -
07.2019 - 08.2019
Skills
Relationship builderProactivitySales lifecycle managementKey account managementSolution ManagementStrategic thinkingTime ManagementCritical ThinkingCustomer satisfaction orientedResult OrientedStrong Technical background
Leadership
Lead prospecting
Product and service knowledge
Accomplishments
- Successfully got the first PO in the MENA region for the new FTTR solution in Jun 2022.
- Collaborated with the account team as Customer relationship Team lead on the biggest RFP which worth 70M $ and successfully won it on Jun 2022.
- Successfully enlarged the biggest RAN scope in 2022 from 2.7M $ to 4.3M $.
- Managed and signed the first MOU in the gulf region for Huawei cloud connectivity solution- First Network-as-a Solution-project in 2022.
- Influenced Key customer to increase their budget by 25% in 2021& 2022.
- Supervised team of 8 staff members including Solutions,product managers and won a first breakthrough Storage project for Huawei in Ooredoo account in 2021.
- Successfully led Key account in 2021 to achieve +2M USD of B2B revenue from the scratch.
- Successfully increased Huawei Market share in CORE network domain in Ooredoo Kuwait Account to reach 100% in 2021.
- Successfully secured our Managed services contract for 3 years (to 2024) by managing all the contract,prices& clauses negotiations in 2021.
- Breakthrough the first Hybrid power solution for Ooredoo Account in 2021
- Breakthrough all the C-level relationship with Ooredoo Key Accounts.
- Enhanced our managed services contract clauses which let to improve our account profit .
- Achieved 2M $ over the target in CORE network domain by introducing SA Core solution in 2021 H2.
- Implemented on 2021 a Joint BNC -Business& network consulting- session with our Customer and successfully influenced customer strategy till 2024.
- Successfully closed 2021 Negotiation for all CAPEX& OPEX projects with customer's CPO in 2021 Q1.
- Successfully as a pre-sales TL built a cloud core solution and sell it to Stc account in 2018. Iaas Solution.
Timeline
Solo Learn - SQL,
07.2019 - 08.2019
Cyber Security Institute - CCNA,
07.2019 - 08.2019
Cloud Core& VAS Presales Team Lead - Huawei Technologies
09.2018 - 07.2020
Key Account Manager-Operator - Huawei Technologies
07.2018 - Current
VAS Back Office Engineer - Huawei Technologies
01.2017 - 08.2018
CORE & VAS Network Engineer - Huawei Technologies
10.2015 - 01.2017
Amman Al-Ahliya University - Bachelor Degree, Engineering: Telecommunication &
Electronics
10.2010 - 06.2015