Ali Masoud
Al Ain,United Arab Emirates
Summary
Results-driven banking professional with 13+ years of progressive experience in retail and operational banking, currently serving as Senior Officer - Customer Service (Head of Tellers) at the National Bank of Fujairah. Adept at managing high-volume cash operations, ensuring regulatory compliance, and leading cross-functional teams to deliver excellence in service and accuracy. Holds an MBA – International and a Certified Manager credential. Proven track record in vault control, cash reconciliation, team leadership, and resolving operational bottlenecks. Committed to driving branch-level performance and contributing to banking efficiency and innovation.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work history
Senior Officer - Customer Service (Head of Tellers)
National Bank of Fujairah
Al Ain, UAE
03.2017 - 06.2025
- Supervise teller operations, ensuring all cash transactions are processed with precision and full compliance.
- Approve cheque clearing through ICCS and verify daily reports to ensure record integrity.
- Maintain vault security and custody of all assets, including branch keys and financial instruments.
- Lead teller team performance and conduct ongoing training and coaching for operational excellence.
- Collaborate with internal departments to troubleshoot client issues and enhance service delivery.
Payment Services Officer
Commercial Bank of Dubai
Dubai, UAE
04.2014 - 02.2017
- Processed high-volume transactions for entities such as Immigration, Civil Defence, and JAFZA.
- Managed banking tasks with accuracy, ensuring adherence to procedural standards and regulatory compliance.
- Coordinated payment operations within tight deadlines to uphold service-level standards.
Teller & Operations Support
Emirates Islamic Bank
Dubai, UAE
05.2010 - 05.2012
- Executed front-line teller duties: cash handling, transfers, remittances, and cheque deposits via ICCS.
- Oversaw account opening/closure procedures, investment time deposits, and standing orders.
- Prepared daily operational reports and conducted backend administrative support functions.
Education
Master of Business Administration - International Business
Canterbury Christ Church University
Canterbury 06.2022 - 06.2023
Certified Manager Programme -
Chartered Management Institute
London 06.2022 - 06.2023
Bachelor of Business Administration - Accounting
Al Dar University College
Dubai 09.2013 - 12.2015
Skills
- Branch Operations Management
- Teller Supervision and Vault Control
- Risk and Compliance (KCD, AML, KYC)
- Payment Processing and Transaction Accuracy
- Team Leadership and Staff Development
- Interdepartmental Coordination and Issue Resolution
- Process Optimization and Regulatory Reporting
- Cash Management and Transaction Oversight
PROFESSIONAL COURSES
- Emirates Institute of Finance: AML, Document Screening, Financial Crimes, Cryptocurrency, Fraud Analytics, Effective Selling, Email Correspondence
- Harvard Business School Online: Budgeting, Finance Essentials, Crisis Management, Talent Management, Coaching, Digital Intelligence, Stress Management, Innovation Implementation
- National Bank of Fujairah Internal Programs: Over 70 internal courses focused on banking operations, compliance, customer service, and team development
Languages
Arabic
Native
English
Native
PERSONAL STRENGTHS
- Ambitious, dedicated, and adaptable to new challenges
- Organized and responsible with strong work ethic
- Excellent communication and collaboration skills
- Innovative, proactive, and self-motivated team player
References
References available upon request.
Timeline
Master of Business Administration - International Business
Canterbury Christ Church University
06.2022 - 06.2023
Certified Manager Programme -
Chartered Management Institute
06.2022 - 06.2023
Senior Officer - Customer Service (Head of Tellers)
National Bank of Fujairah
03.2017 - 06.2025
Payment Services Officer
Commercial Bank of Dubai
04.2014 - 02.2017
Bachelor of Business Administration - Accounting
Al Dar University College
09.2013 - 12.2015
Teller & Operations Support
Emirates Islamic Bank
05.2010 - 05.2012
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