ALI MEGAHED
Dubai
Summary
Dynamic professional with a Bachelor's degree and strong communication skills, eager to contribute to a Call Center Customer Service role. Adept at managing high-volume calls, with proven negotiation and conflict resolution abilities to address complaints professionally. Driven to join your team and deliver outstanding customer service with a positive attitude.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE SPECIALIST
Metlife
10.2022 - Current
- Manage inbound inquiries related to Life and Medical insurance, including policy details, coverage issues, and consumer complaints, ensuring clarity and customer satisfaction
- Access and communicate detailed product information, enhancing customer understanding and decision-making
- Respond to customer emails professionally, maintaining a high standard of communication
- Handling changes in policies or renewals
- Maintain comprehensive records of customer interactions and resolutions, supporting seamless follow-up and service improvement
- Elevate customer satisfaction and retention by effectively addressing and resolving inquiries
- Route customers to sales for initiating new policies and pursuing upgrades, contributing to business growth
CUSTOMER SERVICE REPRESENTATIVE
Cupola Teleservices Limited - Al Ansari Exchange / Salama Insurance
02.2021 - 10.2022
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently
- Processed customer requests accurately, including new connections, bill payments, and disconnections, ensuring regulatory compliance
- Managed high-volume inquiries and complaints via email and live chat, ensuring timely and precise responses
- Communicated detailed service, billing, and account information professionally through written correspondence
- Working with the management team to stay updated on product knowledge, and be informed of any changes in company policies
- Documenting all call information according to standard procedures
CUSTOMER SERVICE REPRESENTATIVE
Vodafone Egypt
08.2019 - 01.2021
- Efficiently manage high volumes of inbound and outbound calls with timely execution
- Navigate scripts, leveraging product knowledge skillfully
- Identifying and recommending potential products or services to management by collecting customer information and analyzing customer needs
- Following up on customer inquiries not immediately resolved
- Resolve issues, ensuring complete customer satisfaction
- Suggest system improvements for increased efficiency
Education
BACHELOR OF ARTS -
Faculty Of Arts, Mansoura University
01.2019
Skills
- Communication
- Empathy
- Patience
- Active Listening
- Product knowledge
- Problem-solving skills
- Conflict Resolution
- Adaptability
- Time Management
- Teamwork
- Multitasking under pressure
- Customer Satisfaction
- Professionalism
Languages
Arabic
English
Personal Information
Driving License: B - CAR
Timeline
CUSTOMER SERVICE SPECIALIST
Metlife
10.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
Cupola Teleservices Limited - Al Ansari Exchange / Salama Insurance
02.2021 - 10.2022
CUSTOMER SERVICE REPRESENTATIVE
Vodafone Egypt
08.2019 - 01.2021
BACHELOR OF ARTS -
Faculty Of Arts, Mansoura University
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