Mac OS
Ali Mohamed
Technical Support Trainer
Dubai,UAE
Summary
Experienced Technical Trainer with over five years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction.
Experienced Mentor Coordinator with experience over 2 years in managing mentoring teams to transfer their skills to new hires.
Overview
2
2
Languages
3
3
Certifications
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Technical Trainer
Teleperformance Dubai
Dubai, UAE
10.2020 - Current
- Plan and prepare training classes.
- Execute client training agenda.
- Evaluate average of 20 trainee’s performance during training.
- Create and follow up on employee development plans.
- Achieved average trainee Satisfaction of 90% on completing classes.
Nesting and Mentoring Coordinator
Teleperformance Dubai
Dubai, UAE
09.2018 - 10.2020
- Built and trained and supervised team of over 50 mentors to ensure skill transfer to new hires and transition classes.
- Handled day-to-day running of Nesting period for over 20 classes, ensuring high levels of productivity and progression.
Senior Technical Support Advisor
Teleperformance Dubai
Dubai, UAE
08.2018 - 06.2020
- Take over escalations from front line advisors.
- Following up to ensure customer satisfaction.
- Achieved operational KPIS on average of 80 to 100%
Arabic Medical Interpreter
Teleperformance Egypt
Cairo, Egypt
02.2017 - 08.2017
- Served as medical interpreter for patients and clinical staff.
- Streamlined patient and provider interaction by providing channel of effective communication.
Travel Advisor
Teleperformance Dubai
Cairo, Egypt
12.2015 - 06.2016
- Planned Travel in US and Canada.
- Booked reservations using client booking engines.
Education
Bachelor of Law - General Egyptian and International law studies
Cairo University
Egypt 09.2010 - 07.2014
Skills
Employee Training
undefinedSoftware
IWork Apps
Microsoft Windows
Microsoft Office
IOS
Certification
Certified Technical Trainer, Teleperformance
Timeline
Certified Technical Trainer, Teleperformance
10-2020
Technical Trainer
Teleperformance Dubai
10.2020 - Current
Certified Contact Center Supervisor, Teleperformance
06-2019
Nesting and Mentoring Coordinator
Teleperformance Dubai
09.2018 - 10.2020
Senior Technical Support Advisor
Teleperformance Dubai
08.2018 - 06.2020
Arabic Medical Interpreter
Teleperformance Egypt
02.2017 - 08.2017
Certified Medical Interpreter , Teleperformance
01-2017
Travel Advisor
Teleperformance Dubai
12.2015 - 06.2016
Bachelor of Law - General Egyptian and International law studies
Cairo University
09.2010 - 07.2014
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